Patient Scheduling Coordinator

3 days ago


Smyrna, Tennessee, United States Ellie Mental Health - 027 Full time
About Ellie Mental Health

Ellie Mental Health is a pioneering organization dedicated to breaking down barriers in the mental health industry. Our mission is to provide accessible and high-quality care to our community.

Job Overview

We are seeking a detail-oriented and compassionate Patient Scheduling Coordinator to join our team. In this role, you will be responsible for managing appointment schedules for clients seeking mental health counseling services.

Key Responsibilities:
  • Schedule and confirm appointments for clients, ensuring accuracy and efficiency.
  • Provide exceptional customer service while answering phone calls and responding to inquiries regarding appointment cancellations and rescheduling.
  • Coordinate appointment schedules between multiple therapists and clients.
  • Maintain accurate records of appointments, client details, and cancellations in our electronic health records system.
  • Work with clients to assess their needs and ensure appropriate scheduling based on their preferences and therapist availability.
  • Monitor and manage the therapy calendar to avoid overbooking or scheduling conflicts.
Requirements:
  • High school diploma or equivalent required; Associates degree or higher preferred.
  • Previous experience in a scheduling, administrative, or customer service role, ideally in a healthcare or mental health setting.
  • Familiarity with Electronic Health Records (EHR) systems; experience with Valant a plus.
  • Excellent organizational and time-management skills.
  • Strong written and verbal communication skills.
  • Ability to maintain a calm and empathetic demeanor in a fast-paced environment.
  • Attention to detail and accuracy in scheduling and record-keeping.
  • Ability to work independently and as part of a team.
Compensation:

$20-$25 per hour, based on skills and experience.

Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
Reports To:
  • Executive directors


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