Patient Scheduling Coordinator
3 days ago
Ellie Mental Health is a pioneering organization dedicated to breaking down barriers in the mental health industry. Our mission is to provide accessible and high-quality care to our community.
Job OverviewWe are seeking a detail-oriented and compassionate Patient Scheduling Coordinator to join our team. In this role, you will be responsible for managing appointment schedules for clients seeking mental health counseling services.
Key Responsibilities:- Schedule and confirm appointments for clients, ensuring accuracy and efficiency.
- Provide exceptional customer service while answering phone calls and responding to inquiries regarding appointment cancellations and rescheduling.
- Coordinate appointment schedules between multiple therapists and clients.
- Maintain accurate records of appointments, client details, and cancellations in our electronic health records system.
- Work with clients to assess their needs and ensure appropriate scheduling based on their preferences and therapist availability.
- Monitor and manage the therapy calendar to avoid overbooking or scheduling conflicts.
- High school diploma or equivalent required; Associates degree or higher preferred.
- Previous experience in a scheduling, administrative, or customer service role, ideally in a healthcare or mental health setting.
- Familiarity with Electronic Health Records (EHR) systems; experience with Valant a plus.
- Excellent organizational and time-management skills.
- Strong written and verbal communication skills.
- Ability to maintain a calm and empathetic demeanor in a fast-paced environment.
- Attention to detail and accuracy in scheduling and record-keeping.
- Ability to work independently and as part of a team.
$20-$25 per hour, based on skills and experience.
Benefits:- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Executive directors
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