Mission Planning Support Specialist
3 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Inflow, a national security services firm providing cutting-edge services across DoD and other agencies. As a Technical Support Specialist, you will play a critical role in supporting the Standoff Munitions Application Center (SMAC) component of Joint-Global Strike Operations Center (J-GSOC) forces at Barksdale AFB, LA, and other areas/locations CONUS and OCONUS, including deployed locations.
Key Responsibilities- Hardware and Software Support: Conduct installation, maintenance, and security support for all mission planning hardware and software, including planning and coordinating with System Support Specialist/Client Systems Technician for all hardware-related problems.
- System Inventory Management: Provide all system inventories to Client System Technician who provide the inventory to the government.
- Software Management: Obtain and maintain all mission planning related software, including any required authorities to operate (ATOs), and coordinate with DoD and service agencies to ensure the currency and interoperability of planning software with all supported platforms.
- Research and Development: Research, recommend, obtain, install, and maintain hardware and software as specified by the Government, providing all price quotes and timeframe to government reps.
- Training and Support: Provide SME support/training of mission planning software for government and contract customers, maintaining all software documentation on share drive/SharePoint database.
- Testing and Evaluation: Test and evaluate current and proposed equipment and software enhancements, advising management regarding acquisition proposals designed to enhance mission accomplishment through automation.
- Procedure Development: Develop standard procedures for account establishment, system maintenance, and system recovery.
- Problem Resolution: Perform testing, troubleshoot, and correct complex or unusual problems involving interface and interoperability of system components such as hardware, systems software, and applications programs.
- System Integrity: Manage installation of system patches and enhancements/updates, ensuring system integrity is not compromised.
- Business Continuity: Ensure maintenance and upgrade procedures are established in such a way as to minimize disruption to normal business functions of organizations within the installation, including ensuring scheduled backups of servers and the application of upgrades or system patches will have minimum impact.
- Customer Support: Provide proactive consultation and instruction with system users to ensure seamless implementation of changes.
- Education: Associate's degree or higher in Technology, Engineering, or Computer Information Systems related field.
- Certification: Information Assurance Technical (IAT) Level II certification pursuant to DODI.
- Experience: Five (5) years of relevant experience in the Air Force Specialty Code (AFSC) 3D1X /3D0X, or an equivalent field.
- Skills: Demonstrated relevant experience with and proficiency in installing, maintaining, updating, troubleshooting, and testing Joint Mission Planning System (JMPS) software, as well as demonstrated relevant experience with and operational knowledge of software design principles, methodologies, and approaches used in developing, coding, testing, debugging, and maintaining software applications.
- Operating Systems: Demonstrated relevant experience with the MS Windows and Linux environments, including registry, batch files, and group policy updates for patches.
- Server Management: Demonstrated relevant experience with the MS Windows Server and Linux environments, managing client accounts through the server environment and building and configuring domain controllers.
- Network Systems: Demonstrated experience with installing, maintaining, and modifying computer and network systems and advising as to new system needs based on mission requirements.
- Network Appliances: Demonstrated relevant experience maintaining, troubleshooting, and configuring Network Appliances, Windows Servers, and Virtual Desktops.
- Systems Integration: Demonstrated experience with or operational knowledge of systems integration methods, performance tuning methods, test and evaluation methods and procedures, IT security principles and methods, and project management principles and methods sufficient to plan and coordinate the installation of new products and equipment.
- Clearance: Active Top Secret/SCI clearance.
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