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Offshore Support Technician

2 months ago

Lafayette, Louisiana, United States H2O LLC Full time
Position Summary:

H2O, LLC is seeking an Offshore Support Technician to enhance our Operations team.

The ideal candidate will play a crucial role in delivering outstanding customer support, managing service requests, diagnosing product challenges, and working alongside various teams to improve customer experiences and aid in product innovation.

Primary Duties:
  • Efficiently address service requests.
  • Offer technical assistance for water treatment solutions.
  • Oversee ticket management and escalation processes.
  • Utilize product knowledge resources effectively.
  • Engage with internal specialists.
  • Disseminate field performance insights internally.
  • Administer Help Desk and warranty operations.
  • Develop and oversee a network of field service technicians.
Qualifications and Skills:
  • Proficient in Microsoft Office Suite.
  • Ability to quickly grasp and comprehend technical products.
  • Familiarity with offshore certifications.
  • Bachelor's degree or equivalent professional experience.
  • Experience in technical support within the Offshore Oil & Gas sector.
  • Excellent communication and analytical skills.
  • Knowledge of electrical circuits and control systems.
Compensation and Benefits:
  • Attractive salary package.
  • Comprehensive health coverage, retirement plan, and paid leave.
  • Opportunities for professional growth and development.
Work Setting:
  • Position based in Lafayette, Louisiana.
  • No current travel obligations.
Why Join H2O, LLC?
  • Reputable organization offering autonomy and significant impact.
  • Culture focused on mission and growth.