Plasma Center Medical Support Specialist

6 days ago

Lafayette, Louisiana, United States Takeda Pharmaceutical Company Ltd Full time
About the Role

We are seeking a highly skilled and dedicated Medical Support Specialist to join our team at BioLife Plasma Services, a subsidiary of Takeda Pharmaceutical Company Ltd. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors and employees.

Key Responsibilities
  • Donor Eligibility
    • Determine donor eligibility accurately and in a timely manner, taking into account proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE) as required.
  • Donor Reaction Management
    • Evaluate and manage donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the execution of Center Physician's standing orders and donor transport to emergency care facilities.
  • Donor Deferral
    • Manage donor deferral; reviews test results and notify donors of unsuitable test results per applicable SOPs.
  • Post Donation Information (PDI)
    • Initiation and investigation of PDI.
  • Employee Health and Safety
    • Conduct pre-placement evaluation of new hires to include assessment of medical history questionnaire.
    • Support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable.
    • Maintain applicable employee medical records.
    • Member of EHS site committee and assist in training of employees, as required.
    • Manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents.
    • Administer first aid to employees as needed.
    • Act as Pandemic Coordinator when authorized by EHS.
    • Supports investigations associated with pandemic threats within local community as indicated by EHS or Medical Affairs.
Requirements
  • Education
    • Currently licensed or certified in the state where duties will be assigned: Registered Nurse (RN), Nurse Practitioner (NP), Physician Assistant (PA).
  • Technical/Functional (Line) Expertise
    • Current Cardiopulmonary Resuscitation (CPR) and AED certification required.
    • Fulfillment of state requirements (in state of licensure) for basic IV therapy.
    • Able to satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist.
    • Minimum of two years in a clinical or hospital setting preferred.
    • Effective communication skills.
    • Detail-oriented.
    • Customer service oriented.
    • Basic computer skills.
    • Willingness to work with other Center Medical Team members to ensure coverage of all operating hours.
  • Leadership
    • Integrity.
    • Fairness.
    • Honesty.
    • Perseverance.
    • Putting the patient at the center.
    • Building trust with society.
    • Reinforcing our reputation.
    • Developing the business.
    • Effective coaching and counseling skills.
  • Decision-making and Autonomy
    • Routinely makes decisions determining donor eligibility.
    • Seeks guidance from Center Physician and Center Management (including Quality) for medium to high impact decisions and urgent matters.
    • Regularly advises and consults with donors/customers (External).
    • Coordinates with Center Management team and Quality to ensure successful operation standards are met (Internal).
  • Interaction
    • Responsible for providing exceptional customer service to donors (external) and fellow employees (internal).
    • Attend staff meetings and other team meetings as required.
    • Ability to multi-task and work as a team player.
    • Attention to detail and ability to work independently.
    • Effective coaching and counseling skills.
  • Innovation
    • Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.
    • Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
  • Complexity
    • Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.
    • Willingness to travel preferred (less than 10%).
What We Offer

We offer a comprehensive benefits program, opportunities for career growth, and a fast-paced, friendly environment. As a Medical Support Specialist at BioLife Plasma Services, you will have the opportunity to make a meaningful contribution to the lives of patients with rare diseases.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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