IT Support Specialist

2 months ago


Lafayette, Louisiana, United States VieMed Full time
Job Title: IT Support Specialist

We are seeking a highly skilled IT Support Specialist to join our team at VieMed. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our technology infrastructure.

Key Responsibilities:
  • Provide top-notch technical support to our users, troubleshooting complex issues and resolving open trouble tickets.
  • Research and solve unfamiliar technical issues, documenting solutions to be added to our knowledge base.
  • Install and configure end-user hardware and PC software, ensuring seamless integration with our systems.
  • On-board new users in Azure AD/Microsoft 365, ensuring a smooth transition.
  • Stay up-to-date with the latest technologies, designs, methods, and trends in the field, applying this knowledge to improve our IT services.
  • Participate in our on-call schedule and provide after-hours support as needed, ensuring minimal disruption to our operations.
  • Contribute to other projects and responsibilities as assigned, leveraging your technical expertise to drive business growth.
Requirements:
  • High school diploma or equivalent, with a foundation in software, hardware, and network processes and support.
  • Experience supporting various operating systems, including Windows 10, 11, and Mac OS, with a strong understanding of computer hardware and driver-related issues.
  • Outstanding interpersonal skills, with a focus on helping others, and the ability to communicate complex technical information in a clear and concise manner.
  • Computer skills, including diagnosing and fixing hardware and driver-related problems, with a strong attention to detail.
  • Entry-level IT certifications or equivalent experience, with a commitment to ongoing learning and professional development.
Access to Confidential Information:
  • This position requires handling confidential information, with strict adherence to our company's policies and procedures.
Working Conditions:
  • This position will be based in an office environment, with occasional field-based work, requiring flexibility and adaptability.

We are an equal opportunity employer and welcome applications from diverse candidates. Our company is committed to providing a safe and inclusive work environment, with opportunities for growth and development.

We offer competitive compensation and benefits, with a focus on fair and equitable treatment of all employees.



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