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Hotel General Manager

2 months ago

Portland, Oregon, United States CSM Corporation Full time
Job Summary

We are seeking a highly experienced and skilled Hotel General Manager to lead our hotel operations and drive revenue growth. As a key member of our leadership team, you will be responsible for overseeing the overall performance of our hotels, ensuring exceptional guest satisfaction, and maintaining high-quality standards.

Key Responsibilities
  • Lead and manage hotel operations, including front office, housekeeping, food and beverage, and engineering departments.
  • Develop and implement strategies to drive revenue growth, improve guest satisfaction, and increase market share.
  • Collaborate with the sales team to negotiate business, determine pricing and yield strategies, and attend sales calls/site visits to impact and maintain client relationships.
  • Manage and maintain accurate weekly, monthly, and annual budgets, forecasts, and business plans in collaboration with the hotels sales team.
  • Oversee hotels expenses according to budgeted/forecasted guidelines to maximize profitability.
  • Monitor payroll and ensure effective labor management.
  • Utilize the CSM procurement system effectively and adhere to the approved vendor network for purchasing.
  • Share revenue forecasts with leadership teams to ensure departmental expenses are adjusted accordingly.
  • Review A/R and A/P with emphasis on following accounting procedures as outlined in CSMs Internal Accounting Audit.
  • Manage and maintain company assets to stay within budget guidelines and prolong the life of company resources.
  • Responsible for supporting and encouraging ongoing training and development of hotel leaders and associates.
  • Ensure the new hire training process effectively prepares new employees for their positions.
  • Analyze current training programs and adjust as needed.
  • Implement new CSM and brand training initiatives in a timely manner.
  • Utilize training resources effectively and ensure all training requirements are met.
  • Assist with interviewing, hiring, coaching, and developing hotel management teams.
  • Prepare and conduct annual performance reviews in a timely manner.
  • Address performance issues accordingly and take appropriate corrective action to hold employees accountable.
  • Motivate hotel staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
  • Effectively address areas for improvement determined by CSMs annual Associate Opinion Survey.
  • Ensure annual associate turnover falls within CSMs acceptable guidelines and react to any turnover concerns.
  • Responsible for effective self/workload management and adjusting work schedule as dictated by business needs.
  • Provide guidance and assistance to the hotel associates and leadership team to ensure their workloads are appropriate and managed effectively.
  • Demonstrate clear written and verbal skills.
  • Promote a productive, professional, and collaborative work environment.
  • Ensure that departmental/hotel meetings are happening regularly to foster proper communication and planning.
  • Assist in conducting routine inspections of the hotel operation/buildings to maintain standards of CSM, brand, local, state, and federal regulations.
  • Ensure a clean and safe work environment.
  • Understand the importance of handling all guest and employee accidents/incidents in a timely and effective manner while following CSM policy.
  • Assist in promoting corporate safety programs and initiatives.
Requirements
  • 7-10+ years of progressive hotel management experience required.
  • A minimum of 5 years experience as a Hotel General Manager is required.
  • Must be detail-oriented, have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
  • Must be able to manage multiple priorities in a fast-paced environment.
  • High school diploma or GED required.
  • College degree or equivalent experience required.
CSM Corporation is an Equal Opportunity Employer

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other area prohibited by applicable laws and regulations.