Executive Hotel Leader
3 weeks ago
Executive Hotel Leader
The Benson Hotel, a premier luxury boutique hotel, is seeking an experienced Executive Hotel Leader to drive success in our team.
This role requires strong leadership, team building, and full-service hotel experience, with a focus on delivering exceptional guest experiences.
Key Responsibilities:
- Provide day-to-day leadership and direction to the team
- Develop and maintain a unique guest experience
- Maintain or exceed budget guidelines, profitability, and guest satisfaction standards
- Ensure property operations meet internal audit standards and follow all safety procedures
- Submit quarterly plans and actions for operations of the property
- Prepare annual budget and develop short-term and long-term strategies
- Develop staff for promotion within the company
- Investigate guest complaints and initiate corrective action
- Maintain incident rate at or below industry average
- Support and maintain local and national sales/marketing programs
- Ensure compliance with state/federal labor laws and regulations, and Union contracts
- Represent the hotel in public speaking forums and maintain quality community relationships
- Follow applicable preventative maintenance programs
- Ensure security function protects the safety of staff, guests, and hotel assets
Requirements:
- Excellent leadership skills and proven ability to build and motivate teams
- Hands-on and willing to set an example for all employees to follow
- Highly developed customer service skills and ability to effectively communicate with the public, hotel staff, and management
- Minimum 6 years of hotel/restaurant management experience, including prior experience with Hilton Hotels and upscale boutique market
- Prior experience with hotel renovations and union contracts preferred
- Bachelor's Degree preferred
- Ability and willingness to work flexible hours, including weekends, holidays, and nights
This is a full-time, salaried exempt position with competitive wages and benefits, including health insurance, 401(k), and employee discounts.
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