Hotel Operations Manager

1 week ago


Portland, Oregon, United States La Quinta Inn & Suites - PDX Full time
Job Summary

The General Manager is a seasoned hospitality professional responsible for overseeing the daily operations of a hotel. This individual will lead a team of managers and staff to ensure exceptional guest experiences, drive revenue growth, and maintain a high level of customer satisfaction.

Key Responsibilities
  • Develop and implement strategies to improve hotel performance, including revenue growth, guest satisfaction, and employee engagement.
  • Lead and manage a team of department heads, including front office, housekeeping, food and beverage, and engineering.
  • Monitor and control hotel expenses, including labor costs, inventory, and capital expenditures.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Develop and maintain relationships with key stakeholders, including guests, employees, owners, and vendors.
  • Conduct regular inspections of hotel facilities, including guest rooms, public areas, and back-of-house operations.
  • Identify and address operational issues, including guest complaints, employee concerns, and equipment malfunctions.
  • Collaborate with the sales team to develop and implement sales strategies to drive revenue growth.
  • Manage and maintain accurate records, including financial reports, guest feedback, and employee performance evaluations.
Requirements
  • At least 6 years of progressive experience in hotel operations, including management experience.
  • Proven track record of driving revenue growth, improving guest satisfaction, and reducing labor costs.
  • Strong leadership and management skills, including the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, including the ability to build relationships with guests, employees, and stakeholders.
  • Ability to work in a fast-paced environment, including evenings, weekends, and holidays.
  • Valid driver's license and ability to travel as needed.
Benefits

La Quinta Inn & Suites - PDX offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


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