Senior Customer Relations Advisor

5 days ago


Portland, Oregon, United States Agincare Group Full time

About the Role

The Senior Customer Relations Advisor will be the primary lead on all incoming care enquiries, with the aim of converting as many as possible into assessments and new Live In Care clients. This role requires a highly professional and motivated individual who can work effectively in a team environment to achieve sales targets.

Main Responsibilities

  • Ensure that all enquiries are handled promptly and professionally at all times.
  • Support clients with making a new live-in care enquiry, managing the assessment booking process, and facilitating new client start dates.
  • Work towards sales Key Performance Indicators (KPIs), such as the number of enquiries handled, number of assessments booked, and number of sales.
  • Deliver budgeted (or above) gross profit margins on newly sold packages of live-in care.
  • Liaise and communicate with Registered Managers regarding new assessments and package starts.
  • Provide support, coaching, and leadership to Customer Relations Advisors.

About You

To be successful in this role, you will need to have previous experience working in an office environment, ideally in customer services. You should be comfortable working to targets and achieving them under pressure. Management or supervisory experience is also desirable.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to represent the team professionally in meetings with senior colleagues.
  • Highly organized with excellent planning and prioritization skills.
  • Proficient in the use of MS Office.
  • Good attention to accuracy and detail.

About Agincare Group

Agincare Group is a family-run business caring for people since 1986. We are one of the UK's largest privately-owned social care groups, with over 3,500 family members. We believe in delivering high-quality care to all our clients and residents, and we are committed to our company values.



  • Portland, Oregon, United States Agincare Group Full time

    About the RoleAgincare Group, a leading UK Social Care provider, is seeking a Customer Relations Sales Advisor to join our busy sales office. This is a permanent role with a competitive salary and benefits package.Key ResponsibilitiesHandle all incoming calls and convert enquiries into assessments and new packages of care.Follow the entire enquiry process to...

  • Service Advisor

    2 weeks ago


    Portland, Oregon, United States Papé Group Full time

    Position Title: Customer Service Writer / Advisor - Swing ShiftJob Category: AdministrativeCompany: Papé GroupOverview:The Customer Service Writer / Advisor serves as the crucial link between our clients and our service departments. This role is essential in ensuring a seamless communication flow and high-quality service delivery.Key Responsibilities:Manage...


  • Portland, Oregon, United States Schnitzer Steel Industries Inc Full time

    Join Our Team at Schnitzer Steel Industries IncWe are in search of a Senior Human Resources Advisor to become a vital part of our HR Shared Services team.The Senior HR Advisor will oversee a variety of human resources functions, which include employee training, auditing HR documentation, managing projects, and delivering outstanding customer support. Key...


  • Portland, Oregon, United States Schnitzer Steel Industries Inc Full time

    Position Overview:The Senior Human Resources Advisor will be an integral member of the HR Shared Services team.Key Responsibilities:In this role, you will:Provide essential on-the-job training and guidance for HR Business Partners.Oversee various HR functions including Human Resource management, HR Specialists, and Customer Service.Engage in Project...


  • Portland, Oregon, United States Agincare Group Full time

    Senior Customer Relations AdvisorPosition OverviewAt Agincare, we take pride in being one of the foremost providers of social care in the UK. Our operations span across various locations, and we are committed to offering job stability, professional growth, and competitive remuneration and benefits, even during challenging times.We are currently seeking a...


  • Portland, Oregon, United States Agincare Group Full time

    Senior Customer Relations AdvisorPosition OverviewAt Agincare, we take pride in being one of the foremost providers in the social care sector in the UK. Our headquarters are located in Portland, Dorset, and we operate a network of Care Homes, Home Care Branches, and Live In Carers across the nation. We are committed to growth, offering job stability,...


  • Portland, Oregon, United States Agincare Group Full time

    Senior Customer Relations AdvisorPosition OverviewAt Agincare, we take pride in being one of the foremost providers of social care in the UK. Our operations span across various regions, ensuring we deliver exceptional care services through our Care Homes, Home Care Branches, and Live In Carers.We are currently seeking a dedicated Senior Customer Relations...


  • Portland, Oregon, United States Standard TV and Appliance Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Relations Representative to join our team at Standard TV and Appliance. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer issues, and ensuring customer satisfaction.Key ResponsibilitiesRespond to customer...


  • Portland, Oregon, United States Empower Retirement Full time

    Elevate your professional journey with a dynamic organization At Empower Retirement, we are dedicated to helping individuals achieve their long-term financial aspirations and providing tailored wealth management solutions. Each team member plays a vital role in enhancing the lives of our clients. Enjoy a fulfilling career where you can also engage in...


  • Portland, Oregon, United States A part of the Lanphere Auto Group Full time

    Beaverton Honda has an immediate need for experienced, motivated, customer-service-oriented candidates who are ready to continue their career with one of the largest Honda dealerships in the Pacific Northwest. Our service drive attends to vehicles per day; we sell over 275 vehicles per month. Prior Service Advisor experience is a MUST, two years preferred,...


  • Portland, Oregon, United States Ernest Packaging Full time

    Position Overview:The Client Services Specialist is responsible for managing order requests, including price quotes, confirmations, follow-ups, and purchase orders. This role involves processing all orders, returns, credits, and any changes or cancellations directly from clients or sales personnel.Key Responsibilities:Respond promptly to client inquiries and...


  • Portland, Oregon, United States Vanguard Full time

    Job Summary:The Senior Relationship Manager will identify, build, and develop new relationships and business opportunities with Registered Investment Advisors (RIAs) through in-person interactions. The ideal candidate will have a strong understanding of the investment management industry and be able to effectively position Vanguard's products and...


  • Portland, Oregon, United States Empower Retirement Full time

    Elevate your career with a dynamic organization At Empower Retirement, we are dedicated to assisting individuals in achieving their long-term financial aspirations and delivering personalized wealth management solutions. Each team member plays a crucial role in enhancing the lives of our clients. Enjoy the satisfaction of making a difference while...


  • Portland, Oregon, United States Empower Retirement Full time

    Elevate your professional journey with a dynamic organization At Empower Retirement, we are dedicated to assisting individuals in achieving their long-term financial aspirations and delivering personalized wealth management solutions. Each team member plays a vital role in enhancing the lives of our clients. The satisfaction derived from this work is...


  • Portland, Oregon, United States Pacific Lifestyle Homes Full time

    Pacific Lifestyle Homes—a dynamic homebuilding company—seeks a motivated and organized Residential Sales Advisor to join our team and assist in selling our exquisite new homes. Our properties are situated in desirable locations across various counties. The Residential Sales Advisor will play a crucial role in connecting with clients to identify their...


  • Portland, Oregon, United States Nativemaps Full time

    Location:RemoteReports to:Chief Executive Officer, NativemapsOverviewThe Senior Vice President of Indigenous Relations is responsible for fostering and nurturing Nativemaps' partnerships with Indigenous leaders and their communities across the Pacific coastal region, spanning from Alaska to California. This position entails formulating both long-term and...


  • Portland, Oregon, United States Nativemaps Full time

    Position Overview:The Senior Vice President of Indigenous Relations will play a pivotal role in fostering and enhancing Nativemaps' connections with Indigenous leaders and their communities across the Pacific coastal region. This individual will be responsible for crafting long-term strategies and annual objectives, securing funding, overseeing the...

  • Energy Advisor

    2 months ago


    Portland, Oregon, United States TruPowur, Inc. Full time

    Join Our Elite Team of Energy Advisors Are you a motivated sales professional ready to earn big? Join TruPowur, the nation's leading energy company With the potential to make up to $600K per year, we offer the highest commissions in the industry for helping residential and commercial customers across the U.S. and Canada.Why TruPowur?:Unmatched Commissions:...


  • Portland, Oregon, United States Bird Staffing Full time

    Job OverviewWe are seeking a dedicated Senior Customer Support Specialist to enhance our operational efficiency and customer satisfaction.KEY REQUIREMENTS:Proficient in MS Excel and the MS Office Suite.Strong multitasking abilities.Experience in managing and scheduling multiple logistics routes effectively, prioritizing customer needs.Excellent clerical...


  • Portland, Oregon, United States Portland Community College Full time

    Student Success Advisor Department Office of Dean of Student Success Employment Type Academic Professional - Full Time Position Overview The Future Connect Team at Portland Community College seeks a dedicated, student-focused professional to support students during a crucial phase of their educational journey. Future Connect is a mentorship and support...