Senior Customer Relations Advisor
5 days ago
About the Role
The Senior Customer Relations Advisor will be the primary lead on all incoming care enquiries, with the aim of converting as many as possible into assessments and new Live In Care clients. This role requires a highly professional and motivated individual who can work effectively in a team environment to achieve sales targets.
Main Responsibilities
- Ensure that all enquiries are handled promptly and professionally at all times.
- Support clients with making a new live-in care enquiry, managing the assessment booking process, and facilitating new client start dates.
- Work towards sales Key Performance Indicators (KPIs), such as the number of enquiries handled, number of assessments booked, and number of sales.
- Deliver budgeted (or above) gross profit margins on newly sold packages of live-in care.
- Liaise and communicate with Registered Managers regarding new assessments and package starts.
- Provide support, coaching, and leadership to Customer Relations Advisors.
About You
To be successful in this role, you will need to have previous experience working in an office environment, ideally in customer services. You should be comfortable working to targets and achieving them under pressure. Management or supervisory experience is also desirable.
Requirements
- Excellent communication and interpersonal skills.
- Ability to represent the team professionally in meetings with senior colleagues.
- Highly organized with excellent planning and prioritization skills.
- Proficient in the use of MS Office.
- Good attention to accuracy and detail.
About Agincare Group
Agincare Group is a family-run business caring for people since 1986. We are one of the UK's largest privately-owned social care groups, with over 3,500 family members. We believe in delivering high-quality care to all our clients and residents, and we are committed to our company values.
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