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Customer Relations Associate
2 months ago
We are seeking a highly skilled and customer-focused Customer Relations Representative to join our team at Standard TV and Appliance. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer issues, and ensuring customer satisfaction.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner
- Communicate with customers via phone, email, and in-person to understand their needs and concerns
- Collaborate with internal teams, including sales, service, and logistics, to resolve customer issues and improve overall customer experience
- Process customer transactions, including returns, exchanges, and refunds
- Maintain accurate and up-to-date customer records and documentation
- Provide excellent customer service, ensuring that customers feel valued and supported
- At least one year of experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive customer information
- Customer service certification or training
- Experience working in a retail or appliance sales environment
- Fluency in multiple languages, including Spanish, Eastern European, or Asian languages
This is a full-time position, requiring a flexible schedule, including weekends. The employee will be required to sit for long periods of time, type, and talk on the phone for extended periods. The incumbent will interact with agitated customers and must be able to work in a team environment.
