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Lead Customer Engagement Specialist
2 months ago
Senior Customer Relations Advisor
Position Overview
At Agincare, we take pride in being one of the foremost providers of social care in the UK. Our operations span across various regions, ensuring we deliver exceptional care services through our Care Homes, Home Care Branches, and Live In Carers.
We are currently seeking a dedicated Senior Customer Relations Advisor. In this pivotal role, you will be the main point of contact for all incoming care inquiries, with the objective of converting these inquiries into assessments and onboarding new Live In Care clients. Additionally, you will assist the Sales Manager in inspiring and guiding the team to achieve and surpass their goals.
Role Details
This full-time position requires a commitment of 40 hours per week, offering a competitive salary of up to £28,000 per annum, along with attractive benefits.
The essence of this role revolves around sales, emphasizing prompt responses to inquiries, diligent conversion efforts, and representing Agincare with professionalism. You will also play a key role in generating weekly reports and preparing data for ongoing performance evaluations and sales discussions. It is essential to manage the entire inquiry process, ensuring that all new clients experience a seamless and efficient onboarding process.
Key Responsibilities
- Ensure timely and professional handling of all inquiries.
- Assist clients in initiating new live-in care inquiries, managing the assessment scheduling, and facilitating client start dates.
- Work towards achieving sales KPIs, including the number of inquiries processed, assessments scheduled, and successful sales conversions.
- Deliver or exceed budgeted gross profit margins on newly sold live-in care packages.
- Communicate effectively with Registered Managers regarding new assessments and package initiations.
- Provide guidance, support, and leadership to the Customer Relations Advisors.
Candidate Profile
The ideal candidate will possess:
- Experience in an office setting, preferably within customer service.
- A comfort level with working towards targets, even under pressure.
- Management or supervisory experience is advantageous.
- Excellent communication skills, with the ability to represent the team professionally in discussions with senior management.
- Proficiency in IT, particularly with MS Office applications.
- Strong organizational skills, with a keen eye for detail and accuracy.
- Interpersonal skills that foster strong relationship-building.
- A collaborative spirit, enjoying teamwork and contributing to a collective goal.
About Agincare
Agincare is a family-owned business that has been dedicated to caring for individuals since 1986. Celebrating over 35 years of service, we are one of the largest privately-owned social care groups in the UK, continuing to expand even in challenging times. Our commitment to our core values and teamwork is fundamental to our success in delivering high-quality care to our clients.
