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Lead Customer Engagement Specialist
2 months ago
Senior Customer Relations Advisor
Position Overview
At Agincare, we take pride in being one of the foremost providers in the social care sector in the UK. Our headquarters are located in Portland, Dorset, and we operate a network of Care Homes, Home Care Branches, and Live In Carers across the nation. We are committed to growth, offering job stability, opportunities for career advancement, and competitive remuneration and benefits even in challenging economic climates.
We are currently seeking a dedicated Senior Customer Relations Advisor. In this pivotal role, you will serve as the primary contact for all incoming care inquiries, with the objective of converting these inquiries into assessments and new Live In Care clients. Additionally, you will assist the Sales Manager in inspiring and guiding the team to achieve and surpass their targets.
Role Details
This full-time position requires a commitment of 40 hours per week, with a salary of up to £28,000 per annum, complemented by a competitive benefits package.
The essence of this role revolves around sales, emphasizing rapid response to inquiries, diligent conversion efforts, and representing Agincare with utmost professionalism. You will also play a crucial role in preparing weekly reports and data for ongoing performance management and sales discussions. It is essential to oversee the entire inquiry process, ensuring that all new clients are onboarded efficiently and that all necessary documentation is accurate and complete.
Key Responsibilities
- Ensure all inquiries are addressed promptly and handled with professionalism.
- Assist clients in initiating new live-in care inquiries, managing the assessment scheduling process, and facilitating new client start dates.
- Work towards achieving sales KPIs, including the number of inquiries managed, assessments scheduled, and sales completed.
- Deliver or exceed budgeted gross profit margins on newly sold live-in care packages.
- Coordinate and communicate with Registered Managers regarding new assessments and package initiations.
- Provide support, coaching, and leadership to the Customer Relations Advisors.
Candidate Profile
The ideal candidate will possess:
- Experience in an office setting, preferably within customer service.
- A comfort level with working towards targets and achieving them under pressure.
- Management or supervisory experience is advantageous.
- Excellent communication skills, with the ability to represent the team professionally in meetings with senior staff.
- Strong IT skills, particularly in MS Office.
- Exceptional organizational skills, with a keen eye for detail and accuracy.
- Strong interpersonal skills and the ability to foster solid relationships.
- A collaborative spirit and a desire to contribute positively to a team environment.
About Agincare
Agincare is a family-owned business that has been dedicated to caring for individuals since 1986. With over 3,500 team members, we are one of the largest privately-owned social care groups in the UK, continuing to expand even in these challenging times. We believe that by adhering to our core values and working cohesively as a team, we will maintain our success and provide high-quality care to all our clients and residents.
