Lead Customer Engagement Specialist

2 weeks ago


Portland, Oregon, United States Agincare Group Full time

Senior Customer Relations Advisor

Position Overview

At Agincare, we take pride in being one of the foremost providers of social care in the UK. Our operations span across various locations, and we are committed to offering job stability, professional growth, and competitive remuneration and benefits, even during challenging times.

We are currently seeking a Senior Customer Relations Advisor. In this pivotal role, you will be the main point of contact for all incoming care inquiries, focusing on converting these inquiries into assessments and new clients for our Live In Care services. Additionally, you will assist the Sales Manager in inspiring and guiding the team to achieve and surpass their objectives.

Role Details

This full-time position entails 40 hours per week with a salary of up to £28,000 annually, complemented by attractive benefits.

The essence of this role revolves around sales, necessitating prompt responses to inquiries and a dedicated effort to convert them. You will represent Agincare with professionalism and motivate both direct and indirect reports to exceed expectations. Your responsibilities will also include generating weekly reports and preparing data for ongoing performance assessments and sales discussions. It is crucial to ensure a seamless inquiry process, guaranteeing that all new clients are onboarded efficiently with accurate documentation.

Key Responsibilities

  • Ensure all inquiries are addressed promptly and professionally.
  • Assist clients in initiating new live-in care inquiries, manage the assessment scheduling process, and facilitate new client start dates.
  • Work towards achieving sales KPIs, including the number of inquiries managed, assessments scheduled, and sales completed.
  • Deliver or exceed budgeted gross profit margins on newly sold live-in care packages.
  • Communicate effectively with Registered Managers regarding new assessments and package initiations.
  • Provide guidance, coaching, and leadership to Customer Relations Advisors.

Candidate Profile

The ideal candidate will possess:

  • Experience in an office setting, preferably in customer service.
  • A comfort with working towards targets and achieving them under pressure.
  • Management or supervisory experience is advantageous.
  • Excellent communication skills to represent the team professionally in senior meetings.
  • Strong IT proficiency, particularly in MS Office.
  • Exceptional organizational skills with a keen attention to detail.
  • Strong interpersonal skills to build effective relationships.
  • A collaborative spirit and enjoyment of teamwork.

About Agincare

Agincare is a family-owned business that has been dedicated to caring for individuals since 1986. With a workforce of over 3,500, we are among the largest privately-owned social care groups in the UK. Our commitment to our core values and teamwork ensures our continued success in delivering high-quality care to our clients.



  • Portland, Oregon, United States PSI Business Group Full time

    Join PSI Business Group as a dynamic Customer Engagement Specialist!We are on the lookout for a charismatic, enthusiastic, and motivated individual to enhance our promotional team. Our Customer Engagement Specialist collaborates closely with pivotal members of our marketing and sales divisions to deliver an exceptional experience to clients within our...


  • Portland, Oregon, United States Dark Horse Comics Full time

    The Customer Engagement Specialist plays a crucial role in delivering outstanding service and achieving sales objectives by assisting customers with inquiries regarding the products and services available at Dark Horse Comics. Our specialists are expected to maintain a professional and courteous demeanor, both in-store and in digital interactions, embodying...


  • Portland, Oregon, United States Dark Horse Comics Full time

    The Customer Engagement Specialist plays a vital role in delivering outstanding service and meeting sales objectives by assisting patrons with inquiries regarding the products and services available at Dark Horse Comics. Our associates are expected to maintain a professional demeanor both in-store and online, embodying our principles of inclusivity, respect,...


  • Portland, Oregon, United States Androscoggin Bank Full time

    Job OverviewPosition: Client Relations AssociateType: Full-Time (40 hours/week)At Androscoggin Bank, we pride ourselves on making a positive impact within our communities while being recognized as a leading financial institution. Our commitment to professional growth and community support is reflected in our extensive training programs, comprehensive...


  • Portland, Oregon, United States Card Kingdom Full time

    Position OverviewABOUT USCard Kingdom has been a premier destination for Magic: The Gathering enthusiasts globally for over two decades. We pride ourselves on being a reliable source for purchasing and trading Magic: The Gathering singles, packs, and booster boxes from various eras of the game. Our commitment to the community and the game is evident in all...


  • Portland, Oregon, United States Restore Hyper Wellness Full time

    Wellness Engagement Specialist:As a Wellness Engagement Specialist, your primary goal will be to ensure that our clients feel appreciated and fulfilled with the exceptional health and wellness services we provide. You will take pride in representing our establishment as you assist clients with their wellness inquiries. This role is ideal for individuals who...


  • Portland, Oregon, United States Precision Solutions Full time

    Are you a problem solver who values communication and a positive attitude? If you are enthusiastic about providing innovative solutions to clients and eager to advance your career with a reputable organization, we want to hear from you. Precision Solutions is seeking a Client Solutions Representative to deliver proactive support and exceptional customer...


  • Portland, Oregon, United States New Seasons Market Full time

    Position OverviewRole: Customer Service and Safety SpecialistLocation: Slabtown, Portland, ORStarting Pay: $21.25Job Summary:This role involves engaging with all community members, requiring exceptional listening abilities and a commitment to ensuring that everyone feels acknowledged and valued. At times, this may involve navigating challenging discussions...


  • Portland, Oregon, United States AtYourGate - PDX Full time

    Join Our Team at AtYourGate - PDXAre you passionate about enhancing customer experiences? At AtYourGate, we are seeking dedicated individuals to serve as Brand Ambassadors, playing a vital role in our innovative service within airport terminals.Your Role: As a Brand Ambassador, you will engage with travelers, assisting them with their shopping needs while...


  • Portland, Oregon, United States Aaron's Full time

    Position: Sales AssociateCompensation Range: $16 to $17.25 per hourThis role also includes potential incentive pay based on individual performance.As a Sales Associate at Aaron's, you will play a vital role in creating a welcoming atmosphere for our customers.Your responsibilities will include actively engaging with customers, assisting them in locating the...


  • Portland, Oregon, United States Gunnar Olson - State Farm Agent Full time

    Job OverviewBenefits:401(k) planPerformance-based bonusesCompetitive compensationCareer advancement opportunitiesPaid time offProfessional training and developmentPosition SummaryGunnar Olson - State Farm Agent is seeking a dynamic and customer-oriented professional who enjoys engaging with clients. If you envision a future where you could manage your own...


  • Portland, Oregon, United States Dark Horse Comics Full time

    The Retail Service Representative plays a crucial role in delivering outstanding customer experiences and meeting sales objectives by assisting patrons with inquiries regarding the offerings at Dark Horse Comics. Our representatives are expected to embody professionalism and courtesy, both in-store and in all customer interactions, reflecting our commitment...


  • Portland, Oregon, United States Agincare Group Full time

    Senior Customer Relations AdvisorPosition OverviewAt Agincare, we take pride in being one of the foremost providers in the social care sector in the UK. Our headquarters are located in Portland, Dorset, and we operate a network of Care Homes, Home Care Branches, and Live In Carers across the nation. We are committed to growth, offering job stability,...


  • Portland, Oregon, United States Agincare Group Full time

    Senior Customer Relations AdvisorPosition OverviewAt Agincare, we take pride in being one of the foremost providers of social care in the UK. Our operations span across various regions, ensuring we deliver exceptional care services through our Care Homes, Home Care Branches, and Live In Carers.We are currently seeking a dedicated Senior Customer Relations...


  • Portland, Oregon, United States Guardian Management Full time

    Become a Community Engagement Specialist at Guardian ManagementGuardian Management is seeking a dedicated Full-Time Community Engagement Specialist to enhance the experience at our dynamic residential community.In this position, you will serve as a liaison for residents, embodying the role of a leasing consultant, resident supporter, and community...


  • Portland, Oregon, United States ShopFuego Full time

    Position OverviewSeasonal Sales AssociateCompany: ShopFuegoLocation: Portland, ORJob Code: 3402Number of Openings: 1At ShopFuego, we are on the lookout for enthusiastic individuals to join our team as Seasonal Sales Associates. This role is perfect for those who thrive in a vibrant retail environment and enjoy engaging with customers.Key...


  • Portland, Oregon, United States Androscoggin Bank Full time

    Position OverviewAs a key member of our team, the Client Service Representative plays a vital role in delivering exceptional service to both individual and business clients. This position is designed for those who are passionate about fostering relationships and providing tailored financial solutions.About Androscoggin BankAt Androscoggin Bank, we pride...


  • Portland, Oregon, United States Compass Group USA Full time

    Company Overview: Compass Group USA is a leader in the foodservice industry, recognized for its commitment to excellence and service. We strive to connect with individuals, inspire through culinary experiences, and create impactful solutions.Position Summary: We are currently seeking a dedicated Client Engagement Specialist to join our team. This role is...


  • Portland, Oregon, United States Precision Solutions Full time

    Are you someone who believes that effective communication and a positive attitude can resolve most challenges?Do you have a passion for presenting innovative solutions to clients?Are you eager to advance your career with a company that aligns with your values?If you answered yes to these questions, we would like to hear from you!Precision Solutions is...


  • Portland, Oregon, United States Schilling Cider Full time

    Job OverviewWe are looking for dynamic Consumer Engagement Specialists to enhance our vibrant Schilling-verse team. In this role, you will engage directly with consumers at various events and tastings to showcase Schilling products, including Excelsior Imperial Ciders and VIDA MATÉ. The perfect candidate enjoys interacting with the public, excels in event...