Customer Success Manager

2 weeks ago

Oklahoma City, Oklahoma, United States Divert Full time
{"Job Title": "Customer Success Manager", "Job Description": "About Divert

At Divert, we're on a mission to protect the value of food. Our impact technology company creates advanced solutions to prevent wasted food, driving social and environmental impact.

Job Summary

We're seeking a Customer Success Manager to join our team. As a key member of our Customer Success Team, you'll be responsible for owning the customer journey and translating the customer voice back to the company.

Key Responsibilities
  • Communicate Divert's mission and vision effectively to customers
  • Provide excellent customer service
  • Advocate for customers internally within Divert
  • Drive renewals and maintain our record-setting retention rate
  • Understand customer strategic plans and goals, and how they report on and measure those efforts
  • Identify and address opportunities and risks at each customer
  • Keep a current map of all stakeholders at each customer
  • Onboard new customers in collaboration with the Business Development team and Solutions partners
  • Advise customers on how to use our solutions according to our defined best practices
  • Enable customers to realize the value of our solutions through reporting and regular business reviews
  • Stay current on Divert's products, product roadmap, competitive landscape, and trends
  • Upsell and cross-sell existing products and services to drive revenue
Requirements
  • Three or more years of experience in Sales/Customer Success/Account Management or other related business function
  • Skilled at relationship building, with a passion for connecting with customers and driving value
  • Confident communicator with strong written and verbal communication skills
  • Excellent ability to synthesize and analyze data, feedback, and information to strategically prioritize actions and deliver outcomes
  • Highly organized, efficient, and disciplined at documenting and tracking information
  • Strong execution skills, including the ability to multi-task and manage multiple complex projects in cross-functional environments
What We Offer
  • $80K - $95K annual base compensation
  • Health, Vision, and Dental Benefits
  • 401K with company match
  • Life Insurance, employer-sponsored
  • Paid Time Off
  • Opportunities for Advancement with a Rapidly Growing, Mission-Driven Organization
Location/Work Setting

Hybrid - candidates for this position may reside within driving distance of our Concord, MA office or on the East Coast.

Please note that applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Divert Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

"}

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