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Senior Manager Customer Success AI

2 months ago

Oklahoma City, Oklahoma, United States Oracle Full time
About the Role

We are seeking a highly skilled Senior Manager Customer Success AI to lead our Customer Success team in defining and implementing AI tooling and efficiencies in our existing Customer Success systems. As a key member of our team, you will be responsible for coordinating across all our organization's functions to secure the Oracle infrastructure systems needed to implement AI systems and tooling in customer success.

Key Responsibilities
  • Plan, manage, and control the activities of a CS Operations team that provides product management/development support for groups of teams within Customer Success for their systems and AI tooling needs.
  • Bring expertise of Oracle infrastructure and AI technologies in support of multi-functional efforts in process improvement, AI adoption, infrastructure setup support, tool ownership and development, etc.
  • Advises business groups by providing direction to initiative prioritization, integration and Oracle AI technology set up and implementation.
  • Ensure that development aligns with System development life cycle & security/compliance standard processes.
  • Lead and mentor a team of developers and individual contributors in both implementing AI solutioning within Customer success and maintaining/improve upon our existing CS owned systems.
  • Stay abreast of emerging AI technologies, industry standard methodologies, ensuring compliance and implementing AI innovation within the organization.
  • Use your expert knowledge of Oracle Cloud Infrastructure to ensure the infrastructure is in place to meet the organizations AI needs.
Requirements
  • Bachelor's degree in computer science or a related Product management field.
  • 4+ years of product management experience, leading strategic, multi-functional projects.
  • Proven experience in managing and mentoring a team of developers & project managers.
  • Experience with Oracle Cloud & AI technologies.
  • Keen understanding of AI, Software Development, and Oracle Cloud Infrastructure (OCI) setup/features/functionality.
  • Ability to oversee implementing AI solutions & integrations, preferably Cohere & Oracle GenAI solutions with skills in LLM and RAG integrations.
  • Excellent product management skills with a track record of delivering complex projects on time and within budget.
  • Excellent presentation, communication and interpersonal skills, with the ability to collaborate with, influence, and manage collaborators at all levels.
  • Strong leadership and team management skills.
  • Ability to effectively manage a geographically dispersed team of 6+ employees.
  • Knowledgeable in Software Development Life Cycle (SDLC), roadmap planning, & software development tools (ex: Jira).
What We Offer

We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We are an Equal Employment Opportunity Employer and welcome applications from diverse candidates. We are committed to expanding our inclusive workforce that promotes diverse insights and perspectives.