Insurance Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Service Advisor to join our team at the Harmon Agency & Associates LLC. As a Customer Service Advisor, you will play a crucial role in building and maintaining strong relationships with our clients by providing exceptional customer service and support.
Key Responsibilities- Provide personalized, professional customer service experiences by building trust and developing strong customer relationships.
- Respond to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
- Drive customer satisfaction by following J.D. Powers best practices: Personal Insurance Review, rate revision notification, and claims process.
- Process changes to existing accounts and policies.
- Serve as a liaison on behalf of the customer between the agency and various business partners.
- Assist customers with claims by directing them to the appropriate Claims Department contacts and resources. Follow up to ensure customer needs are addressed.
- Schedule appointments with existing or prospective customers for agency employees.
- Flexible schedule.
- Additional earnings potential.
- On-the-job training.
- Paid time off.
- Simple Plan Matching.
- A successful candidate must obtain property & casualty insurance licenses within agreed time of hiring offer (30 Days) & life license (90 days from original hire date).
- Excellent customer service and communication skills.
- Friendly and outgoing personality with a genuine desire to help others.
- Strong interpersonal skills and the ability to build rapport with clients.
- Detail-oriented with excellent organizational and time management abilities.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in using computer applications and customer relationship management (CRM) software.
- Previous experience in customer service or a similar role is preferred, but not required.
The Harmon Agency & Associates LLC is passionate about people and protecting their dreams. Specializing in auto, home, life, commercial, and farm insurance, the agency has been recognized among American Family Agencies for excellence in customer service and sales. We are looking to expand our outstanding team with the addition of a Customer Service Advisor.
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