Customer Service Advocate

4 days ago


Le Roy, Minnesota, United States State Farm Insurance Full time

Customer Service Representative Job Description

At State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, addressing their inquiries, complaints, and policy changes in a timely and professional manner. Your primary goal will be to ensure customer satisfaction by providing accurate and timely information regarding our insurance products and services. You'll also be responsible for processing policy applications, renewals, and cancellations, handling billing and payment inquiries, and resolving customer issues and complaints efficiently. To succeed in this role, you'll need to be a team player who can collaborate with colleagues to ensure seamless customer service. You'll also be responsible for maintaining accurate customer records and updating information as needed, following company policies and procedures to ensure compliance with insurance regulations, and staying updated on industry trends and changes in insurance policies. If you're passionate about delivering exceptional customer service and have a strong understanding of insurance products and services, we encourage you to apply for this exciting opportunity.



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