Hotel Reception Agent

17 hours ago


West Palm Beach, Florida, United States Aimbridge Hospitality Full time
Hotel Receptionist Job Description
We are seeking a friendly and detail-oriented Hotel Receptionist to join our team at the Homewood Suites W Palm Beach. In this role, you will be responsible for providing exceptional guest service, handling reservations, and operating the front desk computer system.

Main Responsibilities:
* Welcome and register guests, make and modify reservations, and process payments
* Handle requests for information, mail, and messages in an efficient and courteous manner
* Answer guest inquiries about hotel services, facilities, and hours of operation
* Establish and maintain good communication with fellow associates and other departments within the hotel
* Be aware of all rates, packages, and special promotions, as well as closed-out and restricted dates
* Take room reservations and follow rate quoting scenarios
* Comprehend and operate all relevant aspects of the front desk computer system

Requirements:
* High School diploma or equivalent required; college coursework in a related field helpful
* Experience in a hotel or related field preferred
* Positive and upbeat personality with a desire to deliver outstanding customer service
* Ability to multi-task, be detail-oriented, and problem-solve effectively
* Effective communication and interpersonal skills
* Familiarity with Microsoft Office suite and ability to learn new software
* Willingness to work a varied schedule, including evenings, nights, weekends, and holidays

Estimated Salary:
$19.00 - $23.00 per hour (dependent on experience)

Benefits:
* Medical, dental, and vision coverage
* Short-term and long-term disability income
* Term life and AD&D insurance
* Paid time off
* Employee assistance program
* 401(k) retirement plan

About Aimbridge Hospitality:
Aimbridge Hospitality is a global leader in third-party hotel management, with over 1,550 hotels in 50 states and 22 countries. Our associates are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

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