Front Desk Representative

3 days ago


Palm Beach, Florida, United States LR Palm House LLC Full time
Welcome to LR Palm House LLC, where we pride ourselves on delivering exceptional service to our discerning guests. We are seeking an experienced Guest Service Agent to join our team at our luxury hotel in Palm Beach. The ideal candidate will have 1+ years of experience in a similar role, excellent communication skills, and proficiency in hotel management software.

Company Overview
We are a luxury hotel located in the heart of Palm Beach, known for our refined hospitality and commitment to creating bespoke experiences for our guests. Our mission is to honor the enduring allure of this iconic island while establishing new traditions for the next generation of discerning travelers.

Job Summary
The Guest Service Agent serves as the first point of contact for guests, delivering exceptional service and ensuring a seamless experience from arrival to departure. This role requires a polished, professional demeanor and the ability to anticipate guest needs in a luxury hotel environment.

  • Guest Relations: Welcome and greet guests with a warm and friendly demeanor.
  • Check-In/Check-Out Procedures: Efficiently handle the check-in and check-out process, ensuring accuracy in reservations and billing.
  • Information and Recommendations: Inform guests about hotel amenities, services, and local attractions, providing tailored recommendations.

Key Responsibilities
In addition to the above, the successful candidate will be responsible for:

  • Coordinate with housekeeping, concierge, and other departments to ensure guest requests are met promptly.
  • Maintain clear and effective communication with team members and management.
  • Process reservations and cancellations accurately using hotel management software.

Qualifications
The ideal candidate will have a high school diploma or equivalent, 1+ years of experience in a guest service role, and proficiency in hotel management software and Microsoft Office Suite. They should also possess excellent communication and interpersonal skills, as well as a strong ability to work effectively in a fast-paced environment.

Estimated Salary Range
The estimated salary for this position is $50,000 - $65,000 per year, depending on experience and qualifications. This figure takes into account the location, industry standards, and the level of expertise required for the role.

Working Conditions
This role requires the ability to stand for extended periods, manage multiple tasks simultaneously, and work effectively in a fast-paced environment. The ideal candidate will be able to adapt to changing circumstances and priorities, while maintaining a polished and professional demeanor at all times.

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