Front Desk Agent Supervisor

1 week ago


Miami Beach, Florida, United States Davidson Hospitality Group Full time

The Front Desk Agent Supervisor plays a crucial role in maintaining the highest level of customer satisfaction and ensuring seamless hotel operations. As a key member of our front desk team, you will oversee daily front desk activities, manage staff, and handle guest inquiries and concerns.

**Job Description:**

We are looking for a highly organized and detail-oriented individual to join our team as a Front Desk Agent Supervisor. In this role, you will be responsible for:

  • Oversight of front desk operations, including managing staff and ensuring timely completion of tasks;
  • Handling guest complaints and resolving issues in a professional and courteous manner;
  • Providing guidance and support to junior staff members;
  • Conducting regular audits to ensure accuracy and compliance;
  • Maintaining up-to-date knowledge of hotel policies, procedures, and services.

**Salary:** This position comes with an estimated annual salary of $55,000 - $65,000, commensurate with experience.

**Benefits:**

In addition to a competitive salary, we offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.



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