Customer Service Ambassador
6 days ago
We're looking for a dedicated and enthusiastic Front Desk Agent to join our team at Homewood Suites W Palm Beach. As a Front Desk Agent, you'll play a crucial role in delivering exceptional guest experiences and ensuring the smooth operation of our front desk.
About the Job:
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You'll be responsible for greeting and registering guests, handling check-ins and check-outs, and providing exceptional service to ensure a memorable stay.
Key Responsibilities:
- Provide exceptional customer service to all guests, responding promptly to their needs and concerns
- Maintain accurate records and perform administrative tasks, such as processing payments and resolving issues
- Collaborate with other departments, including housekeeping and maintenance, to ensure seamless operations
- Stay up-to-date on hotel policies, procedures, and services, as well as local attractions and events
- Participate in ongoing training and development programs to enhance your skills and knowledge
What We Offer:
- A competitive hourly rate of $17-$20 per hour, depending on experience
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A comprehensive benefits package, including medical, dental, and vision coverage
- A 401(k) retirement plan and employee assistance program
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