Luxury Hotel Guest Experience Representative

4 weeks ago


Palm Beach, Florida, United States LR Palm House LLC Full time
Job Summary

The Guest Service Agent serves as the first point of contact for guests, delivering exceptional service and ensuring a seamless experience from arrival to departure.

Key Responsibilities
  1. Guest Relations
    1. Welcome and greet guests with a warm and friendly demeanor.
    2. Provide personalized service, addressing guests by name and anticipating their needs.
  2. Check-In/Check-Out Procedures
    1. Efficiently handle the check-in and check-out process, ensuring accuracy in reservations and billing.
    2. Assist guests with room assignments, special requests, and luggage services.
  3. Information and Recommendations
    1. Inform guests about hotel amenities, services, and local attractions, providing tailored recommendations.
    2. Handle inquiries and resolve guest complaints with professionalism and empathy.
  4. Communication and Collaboration
    1. Coordinate with housekeeping, concierge, and other departments to ensure guest requests are met promptly.
    2. Maintain clear and effective communication with team members and management.
  5. Administrative Duties
    1. Process reservations and cancellations accurately using hotel management software.
    2. Maintain guest records and ensure confidentiality of personal information.
  6. Service Excellence
    1. Uphold the hotel's luxury standards by delivering high-quality service at all times.
    2. Participate in ongoing training and development to enhance service skills.
  7. PBX Operation

Requirements

  • High school diploma or equivalent; a degree in Hospitality Management is a plus.
  • 1+ years of experience in a guest service role, preferably in a luxury hotel setting.
  • Excellent communication and interpersonal skills.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Working Conditions

  • Fast-paced environment with frequent guest interactions.
  • Ability to stand for extended periods and manage multiple tasks simultaneously.


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