Luxury Hotel Guest Experience Representative

16 hours ago


Palm Beach, Florida, United States LR Palm House LLC Full time
Job Summary

The Guest Service Agent serves as the first point of contact for guests, delivering exceptional service and ensuring a seamless experience from arrival to departure.

Key Responsibilities
  1. Guest Relations
    1. Welcome and greet guests with a warm and friendly demeanor.
    2. Provide personalized service, addressing guests by name and anticipating their needs.
  2. Check-In/Check-Out Procedures
    1. Efficiently handle the check-in and check-out process, ensuring accuracy in reservations and billing.
    2. Assist guests with room assignments, special requests, and luggage services.
  3. Information and Recommendations
    1. Inform guests about hotel amenities, services, and local attractions, providing tailored recommendations.
    2. Handle inquiries and resolve guest complaints with professionalism and empathy.
  4. Communication and Collaboration
    1. Coordinate with housekeeping, concierge, and other departments to ensure guest requests are met promptly.
    2. Maintain clear and effective communication with team members and management.
  5. Administrative Duties
    1. Process reservations and cancellations accurately using hotel management software.
    2. Maintain guest records and ensure confidentiality of personal information.
  6. Service Excellence
    1. Uphold the hotel's luxury standards by delivering high-quality service at all times.
    2. Participate in ongoing training and development to enhance service skills.
  7. PBX Operation

Requirements

  • High school diploma or equivalent; a degree in Hospitality Management is a plus.
  • 1+ years of experience in a guest service role, preferably in a luxury hotel setting.
  • Excellent communication and interpersonal skills.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Working Conditions

  • Fast-paced environment with frequent guest interactions.
  • Ability to stand for extended periods and manage multiple tasks simultaneously.


  • Palm Beach, Florida, United States The Colony Hotel Palm Beach Full time

    Job Title: VIP Services AmbassadorAt The Colony Hotel Palm Beach, we are seeking a highly skilled and experienced VIP Services Ambassador to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our most discerning guests.Job Summary:The VIP Services Ambassador will be responsible for managing...


  • Miami Beach, Florida, United States Faena Hotels and Residences LLC Full time

    Job OverviewThe Faena Culture is a movement that embodies the warmth and traditions of the south, combining authentic and attentive hospitality with world-class amenities. As a Night Guest Experience Agent, you will represent the hotel throughout the guest's stay, curating unforgettable memories for discerning travelers.Key ResponsibilitiesMaintain complete...


  • Miami Beach, Florida, United States Faena Hotels and Residences LLC Full time

    Job OverviewThe Faena Culture is a movement of culture, art, and community, steeped in the warmth and traditions of the south. As a Night Guest Experience Agent, you will represent the hotel throughout all stages of the guest's stay, curating monumental memories for discerning travelers with an astute taste for luxury.Key ResponsibilitiesMaintain complete...


  • Miami Beach, Florida, United States Four Seasons Hotel & Resorts Full time

    About Four Seasons:We are a collective of individuals who strive to deliver exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.Our team members around the world create amazing experiences through a world-class employee experience and company culture.We believe in recognizing a familiar face,...

  • Reservations Agent

    3 weeks ago


    Palm Beach, Florida, United States The Colony Hotel Palm Beach Full time

    Job Title: Reservations AgentWe are seeking a highly skilled Reservations Agent to join our team at The Colony Palm Beach. As a Reservations Agent, you will be responsible for providing exceptional customer service to our guests, handling reservations, and ensuring a seamless experience for all visitors.Key Responsibilities:Handle guest reservations and...


  • Miami Beach, Florida, United States Marriott Full time

    At Marriott International, we are committed to delivering exceptional guest experiences that exceed our guests\u0027 expectations. As a Guest Experience Expert, you will play a critical role in creating lasting memories for our guests by providing personalized service, addressing their needs, and ensuring their stay is nothing short of exceptional.Key...


  • West Palm Beach, Florida, United States Go Rentals Full time

    About UsGo Rentals is a leading car rental service company that has been catering to the needs of discerning business and leisure travelers since 1995. Our team is dedicated to providing an extraordinary level of personalized service, beautifully maintained vehicles, and a culture of curiosity and continual learning. We promote from within and encourage our...


  • Palm Beach Gardens, Florida, United States Pinnacle Hotel Management Full time

    Job SummaryWe are seeking a detail-oriented and organized Hotel Guest Room Attendant to join our team at Pinnacle Hotel Management. As a key member of our housekeeping team, you will be responsible for maintaining the highest standards of cleanliness and hospitality in our guest rooms.Key ResponsibilitiesClean and maintain guest rooms, including restocking...

  • Residence Concierge

    4 weeks ago


    Palm Beach, Florida, United States The Colony Hotel Palm Beach Full time

    Job OverviewThe Residence Concierge is a key member of our team, responsible for delivering exceptional guest experiences at The Colony Palm Beach. This role requires a high level of professionalism, attention to detail, and excellent communication skills.Key ResponsibilitiesProvide personalized services to assigned guests, including escorting to rooms,...


  • Palm Beach, Florida, United States LR Palm House LLC Full time

    Luxury Guest Service Position at LR Palm House LLCEstimated Salary: $45,000 - $60,000 per year.About UsWe are a 79-room luxury hotel located on the prestigious Royal Palm Way in Palm Beach. Our mission is to provide exceptional service and create an atmosphere of relaxed exclusivity for our guests.Job SummaryThe Guest Service Agent serves as the primary...


  • Miami Beach, Florida, United States Marriott Full time

    Job SummaryWe are seeking a skilled Luxury Guest Experience Specialist to join our team. As a key member of our staff, you will be responsible for delivering exceptional guest service and creating memorable experiences for our guests.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional manner.Complete reports...


  • Miami Beach, Florida, United States Marriott Full time

    At Marriott International, we are committed to delivering exceptional guest experiences that exceed expectations. As a Luxury Guest Experience Specialist, you will play a critical role in creating memorable moments for our guests. Your primary responsibility will be to provide personalized service, ensuring that every guest feels valued and cared for...


  • West Palm Beach, Florida, United States Go Rentals Full time

    About Us At Go Rentals, we pride ourselves on our commitment to delivering unparalleled service to discerning business and leisure travelers. Founded in 1995, we have grown into a leading car rental service company, driven by our passion for aviation and hospitality. Today, we continue to cater to the needs of our guests, as well as aviation, travel, and...


  • West Palm Beach, Florida, United States Marriott Full time

    We are seeking a highly motivated and detail-oriented Night Auditor to join our team at Marriott. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our hotel during the overnight hours.As a Night Auditor, your responsibilities will include accurately processing guest transactions, maintaining confidentiality of guest...


  • Miami Beach, Florida, United States Marriott Full time

    Hotel Experience Associate===========================**Job Summary**As a Hotel Experience Associate with Marriott International, you will be an integral part of our team, responsible for delivering exceptional guest experiences. Our Guest Environment Experts are skilled in a wide range of housekeeping functions, maintaining the appearance and cleanliness of...


  • Miami Beach, Florida, United States Marriott Full time

    Job SummaryWe are seeking a skilled Luxury Guest Experience Specialist to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences that exceed our guests' expectations.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional manner.Complete...


  • Miami Beach, Florida, United States Fontainebleau Florida Hotel, LLC Full time

    Job Title: Front Office RepresentativeAt Fontainebleau Florida Hotel, LLC, we are seeking a highly organized and detail-oriented Front Office Representative to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless check-in and check-out...

  • Luxury Spa Therapist

    4 weeks ago


    Palm Beach, Florida, United States Four Seasons Hotels Limited Full time

    About Four Seasons:Four Seasons is a global leader in luxury hospitality, driven by a passion for creating unforgettable experiences for our guests. We believe that the best way to deliver exceptional guest experiences is through a world-class employee experience and company culture.We are a collective of individuals who strive to become better, to push...

  • Luxury Spa Therapist

    4 weeks ago


    Palm Beach, Florida, United States Four Seasons Hotels Limited Full time

    About Four Seasons:Our company is built on a foundation of excellence and a passion for delivering exceptional experiences. We believe that our employees are the key to our success, and we're committed to providing a world-class employee experience that enables them to deliver unforgettable moments for our guests. Our team members around the world are...


  • Miami Beach, Florida, United States Marriott Full time

    At The Ritz-Carlton, we pride ourselves on delivering exceptional luxury service that exceeds our guests’ expectations. As a Club Lounge Attendant, you will play a crucial role in ensuring that our Gold Standards are met and exceeded every day. The ideal candidate will have a passion for delivering rare and special luxury service, and will be committed to...