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Operations Administrator

2 months ago

Oak Ridge North, Texas, United States Houston Methodist Cypress Hospital Full time
Job Summary

Houston Methodist Cypress Hospital is seeking an experienced Operations Administrator to join our team. This role is responsible for providing operational oversight and leadership throughout the organization, ensuring timely and effective communication and providing clinical guidance in the management of patient care, staffing, and interpreting and implementing established policies and procedures.

Key Responsibilities
  • Leadership and Oversight
    • Assigns available personnel, assesses triage assignments, and makes appropriate modifications during the shift as necessary.
    • Plans and coordinates staffing needs for the next shift and assesses needs for the following shift.
  • Interprofessional Communication
    • Role models interprofessional communication, including active listening and teaching, communicating organizational information, and all aspects of administrative and clinical practice in a respectful and positive way when interacting with staff.
  • Leadership and Team Development
    • Conducts fair and consistent leadership skills for effective team dynamics and teambuilding strategies through problem resolution and coaching.
    • Supports policy adherence and provides disciplinary measures when appropriate.
    • Assists with staff stress management as needed.
  • Service Excellence
    • Coordinates and expedites the admission/discharge, transfer, and bed control process to optimize patient flow.
    • Monitors and facilitates smooth and timely patient flow to ensure process efficiency.
    • Provides bed assignments support as needed with designee.
  • Quality and Safety
    • Monitors and analyzes work methods, staff scheduling, and makes appropriate adjustments to assure a high level of service quality and cost effectiveness.
    • Maintains awareness/responsiveness of all emergency codes and disaster preparedness, coordinating when critical situations occur.
    • Role models situational awareness, using teachable moments to improve safety.
  • Finance and Growth
    • Attends daily care coordination rounds to facilitate patient progression.
    • Manages bed closures and staffing allocation/cancellations to optimize efficiencies and reduce overtime.
    • Implements department strategies to achieve financial targets and staffing needs.
Requirements
  • Education
    • Bachelor's degree or higher from an accredited school of nursing.
    • Master's degree preferred.
  • Work Experience
    • Five years hospital experience in nursing; for HM internal, four years experience in nursing which includes HM performance that demonstrates progressive leadership abilities, i.e., charge nurse responsibilities.
  • Licenses and Certifications
    • RN - Registered Nurse - Texas State Licensure and/or Compact State Licensure within 60 days.
    • RN-Temp - Registered Nurse - Temporary State Licensure within 60 days.
    • BLS - Basic Life Support (AHA).
    • NVCRISIS - Nonviolent Crisis Intervention (CPI) within 90 days.
    • Magnet - ANCC Recognized Certification within 1 year.
  • Knowledge, Skills, and Abilities
    • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
    • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
    • Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles.
    • Demonstrates successful conflict resolution in a timely manner with patients, families, physicians, and other healthcare team members.
    • Demonstrates professionalism and consistently models excellent customer service skills.
    • Ability to work effectively in a fast-paced environment.
    • Demonstrates flexibility and adaptability in the workplace.
    • Demonstrates problem-solving skills to include investigation, identification of cause(s), and development of corrective action.