Store Operations Manager
4 weeks ago
About the Role
As a Store Support Lead at Kohl's, you will play a vital role in supporting the store leadership team and associates in the administrative and operational functions of the store. You will utilize technology to streamline store operations and ensure seamless communication to deliver exceptional customer service and operational efficiency.
Key Responsibilities
- Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team.
- Effectively plan, communicate, and share information with team members using company tools and technology, while following company guidance for daily, weekly, and monthly routines.
- Refresh and maintain associate common areas and office areas to support a safe and engaging work environment.
- Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl's best practices.
- Assist in monitoring shortage impacting best practices by completing the Spotlight Audit and sharing the results with store leaders.
- Monitor and follow up on store execution of training, surveys, and audits, ensuring directed timelines are met.
- Maintain in-store technology devices, including handheld scanners and two-way radios.
- Communicate and guide store technology issues through resolution.
What You'll Bring
- Act with integrity, honesty, and foster teamwork in an engaged and inclusive culture.
- Exercise good judgment and discernment when making decisions; take appropriate partners as needed.
- Demonstrate a customer service mindset, including customer service philosophies, anticipating customer needs, and satisfactorily resolving issues.
- Lead by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
- Deliver strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.
- Accomplish multiple tasks within established timeframes.
- Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
- Maintain adherence to company safety policies for the safety of all associates and customers.
What We Offer
- Pay starts at $13.30.
- Strong verbal/written communication and interpersonal skills.
- Flexible availability, including days, nights, weekends, and holidays.
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