Front Desk Representative

3 days ago

Atlanta, Georgia, United States Omni Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities
  • Guest Check-in and Check-out: Process guest arrivals and departures in a timely and efficient manner, ensuring accurate room assignments and folio management.
  • Guest Communication: Respond to guest inquiries and requests in a professional and courteous manner, providing information on hotel amenities and services.
  • Account Management: Set up and manage guest accounts, ensuring accurate billing and payment processing.
  • Room Assignments: Block and assign rooms to guests, ensuring availability and accuracy.
  • Guest Services: Provide assistance with guest requests, such as room changes, amenities, and special requests.
  • Confidentiality: Maintain the confidentiality of guest information and hotel operations.
  • Attention to Detail: Ensure the security of guest room access and maintain accurate records.
  • Accounting Standards: Understand and execute Omni accounting standards, ensuring accurate settlement of folios and routing of charges.
Requirements
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with guests, management, and colleagues.
  • Technical Skills: Proficient in using computer systems and software, with the ability to accurately input information and manage guest accounts.
  • Teamwork: Demonstrate the ability to work cohesively with colleagues, both within and outside of the front desk department.
  • Problem-Solving: Possess the ability to think clearly and make concise decisions, with a focus on resolving guest issues and concerns.
  • Flexibility: Willingness to work a flexible schedule, including weekends, holidays, and varying shifts.

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