UMR Field Account Manager

3 weeks ago


Las Vegas, Nevada, United States UnitedHealth Group Full time
Job Summary

As a UMR Field Account Manager, you will be responsible for owning the service experience of customers at the field level. This involves working with the Operations Service Team and other matrix partners to ensure issues are resolved promptly and accurately meeting the customer's expectations.

Key Responsibilities

Develop and maintain solid relationships with internal partners in the Operations Service Team to manage customer service experience

Facilitate customer meetings with the Operational Service Team regularly to assess trends and keep abreast of any escalating issues and service trends

Train customers on UMR On Line Services, InfoPort Reporting, and other web tools to drive usage and adoption

Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps

Requirements

Insurance license as required by law, or ability to obtain within 30 days

2+ years of work experience in customer service role

Proficiency in Microsoft Word, PowerPoint, Excel

Proven excellent oral and written communication skills

About UnitedHealth Group

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

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