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UMR Field Account Manager

4 weeks ago

Las Vegas, Nevada, United States UnitedHealth Group Full time
Job Summary

As a UMR Field Account Manager, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients. This role requires strong communication and problem-solving skills, as well as the ability to work collaboratively with internal teams to resolve customer issues.

Key Responsibilities

* Own the service experience of customers at the field level by working with the Operations Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
* Develop and maintain solid relationships with internal partners in Operations Service Team to manage customer service experience
* Facilitate customer meetings with the Operational Service Team regularly to assess trends and keep abreast of any escalating issues and service trends
* Train customers on UMR On Line Services, InfoPort Reporting, and other web tools as appropriate

Requirements

* Insurance license as required by law, or ability to obtain within 30 days
* 2+ years of work experience in customer service role
* Experience which demonstrates the ability to work with employers, consumers, consultants, brokers
* Proficiency in Microsoft Word, PowerPoint, Excel
* Proven excellent oral and written communication skills

Preferred Qualifications

* 3+ years of health care industry experience
* Demonstrated advanced analytical and problem-solving skills
* Demonstrated ability to demonstrate superior presentation skills in both small and large group settings
* Demonstrated ability to interface with and influence internal business partners through the use of excellent interpersonal skills
* Demonstrated ability to navigate a complex organization to accomplish customer satisfaction

About UnitedHealth Group

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.