Account Manager

1 month ago

Las Vegas, Nevada, United States ASTOUND Group Full time
Account Manager - Trade Shows

ASTOUND Group is seeking an experienced Account Manager to join our team. As an Account Manager, you will serve as a bridge between our Sales/Client Partnership Team, Project Management Team, and clients. Your primary responsibility will be to ensure that ASTOUND output adheres to client objectives, meets client deadlines, and achieves ASTOUND high quality standards.

Key Responsibilities:
  • Assist the Sales/Client Partnership team in leading client accounts/projects
  • Maintain Client Accounts in conjunction with the Sales/Client Partnership and Project Management team members
  • Build and maintain effective client relationships, ensuring that all client's needs are heard, understood, and addressed
  • Contribute ideas to project teams and regularly make recommendations to client contact and Account Leaders on how to improve a project or program
  • Participate in new business opportunities as requested (research, preparation for & participation in pitches)
  • Own master timelines and project plans externally; communicating action items to client stakeholders and monitoring adherence to deadlines
  • Collaborate with the Project Management Team on internal timelines, communicating and managing changes to clients as necessary
  • Lead client calls & contribute to internal meetings
  • Ensure clear communication to the client regarding roles and responsibilities, scope, budget, schedules, and project status/ action items
  • Collaborate with the Operations Team members where appropriate which includes but is not limited to the following:
    • Property and graphic inventories
    • Job process issues
    • Show site expectations
    • Quality / expectation
    • Pricing/billing
  • Assist in the successful onboarding of operational departments through comprehensive Job launch meetings and ongoing status meetings
  • Work to ensure all deadlines are met and that assigned clients receive superior ongoing service through delivery
  • Continuously monitor industry trends and best practices, and share insights and recommendations with clients and internal teams
Budget Management:
  • Work with the Estimation team to solidify project budgets in conjunction with Sales/Client Partnership and Project Management team members to provide proposals to clients
  • Work with Sales Coordinators to invoice client projects assigned in a timely manner
  • Track and create change orders (in conjunction with the Project Management Team) for all items outside of the original scope of sign-off and invoice to clients as required
  • Follow up directly with the client, as required, to resolve unpaid invoices & ensure receipt of payment prior to initiating Job Launches
  • Create, maintain, reconcile, & invoice projects (in conjunction with the Project Management Team) within 45 days of the project end date
Creative Management:
  • Participate actively and manage internal client brainstorming sessions with Sales/Client Partnership Team members by offering ideas for projects
  • Serve as the conduit between client needs to the creative team and creative ideas to the client
  • Ensure creative deliverables meet client needs and are completed on time and on budget

Requirements:

  • Bachelor's degree in Marketing, Communications, Business, or a related field preferred
  • 3 - 5 years of experience in Trade Shows & Events
  • Demonstrated Account Management competencies: client focus, developing others, accountability for results, attention to detail, flexibility, and team effectiveness
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with clients and internal teams
  • Demonstrate understanding and advocacy for clients' businesses and needs
  • Understanding of trade show terminology, tools, requirements, and processes
  • Strategic thinker, capable of identifying opportunities for growth and improvement
  • Leadership qualities, capable of motivating teams and resolving conflicts
  • Must be able to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously
  • Willingness to travel within North America and overseas as needed
  • Proficient in Microsoft Office Suite software
  • Salesforce expertise is an asset but not required
  • Positive attitude and ability to work in teams

The ASTOUND Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

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