Guest Services Representative

3 weeks ago


Ellenville, New York, United States EPI inc Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at Empowering People's Independence (EPI). As a key member of our administrative staff, you will be responsible for providing exceptional customer service to our guests, ensuring a positive experience for all who interact with our organization.

Key Responsibilities
  • Provide warm and welcoming greetings to all guests, ensuring a positive first impression of our organization.
  • Respond to guest inquiries and provide accurate information in a timely and professional manner.
  • Manage visitor arrivals, including signing in and issuing visitor badges as needed.
  • Operate our multi-line phone system, handling phone calls and messages in a efficient and courteous manner.
  • Perform administrative tasks, including mail sorting, copying, and preparing outgoing mail.
  • Assist with various company programs and events as needed.
Requirements
  • High school diploma or equivalent required; related field of study preferred.
  • Minimum of two years' experience in customer service or a related field.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to maintain confidentiality and exercise discretion in all business-related matters.
  • Proficiency in Microsoft Office applications, including Email, Word, Excel, and PowerPoint.
Working Conditions

This is a full-time position, working Monday through Friday, 8:00am-4:30pm. The physical demands of this role include standing, walking, and sitting for extended periods, as well as occasional lifting and carrying of up to 25 pounds.

We offer a competitive salary range of $17.50-$20.50 per hour, with no weekends required. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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