Front Desk Representative
4 weeks ago
Job Overview:
NoGigiddy is seeking a skilled Front Desk Agent to provide exceptional customer service and ensure a seamless guest experience at our hotels, resorts, and lodging facilities.
Key Responsibilities:
- Guest Welcome and Check-in: Greet and welcome guests upon arrival, register them, assign rooms, and distribute room keys.
- Payment Processing: Process payments for accommodation and services in a timely and accurate manner.
- Information and Assistance: Answer inquiries about hotel services, check-in/check-out times, and local attractions to provide a personalized experience.
- Conflict Resolution: Handle guest complaints and concerns in a professional and empathetic manner.
- Operational Support: Maintain an up-to-date knowledge of room availability, rates, and promotions, and coordinate with housekeeping and maintenance staff to ensure room quality and guest satisfaction.
- Clerical Duties: Perform clerical tasks such as filing, photocopying, and handling mail to ensure a smooth operation.
Requirements:
- Experience: Proven experience as a Front Desk Agent, Receptionist, or similar role.
- Skills: Excellent communication and organizational skills, proficiency in handling reservations software and phone systems, strong customer service orientation, and problem-solving skills.
- Physical Demands: Ability to stand for extended periods and manage multiple tasks simultaneously.
- Availability: Flexibility to work in shifts, including nights, weekends, and holidays.
- Education: High school diploma; additional certification in hospitality is a plus.
Benefits:
- Flexible Scheduling: Competitive pay and flexible scheduling to suit different lifestyle needs.
- Opportunities: Opportunity to work in diverse hospitality environments and develop strong customer service and communication skills.
- Team Environment: Dynamic and supportive team atmosphere.
NoGigiddy offers a unique opportunity to provide exceptional service and create memorable experiences for our guests. Apply now to embark on a fulfilling career in the hospitality industry.
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