Guest Service Ambassador

4 weeks ago


Ellenville, New York, United States Nothing Bundt Cakes - Rochester-Henrietta Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Nothing Bundt Cakes - Rochester-Henrietta. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.

Key Responsibilities
  • Promptly greet and engage with guests, determining their interests and needs to create a superior guest experience.
  • Maintain strong product knowledge to educate guests on our cake offerings, including size and flavor profiles, pricing, and special promotions.
  • Suggest additional merchandise to complete a unique celebration, such as balloons, candles, and cards.
  • Process guest orders efficiently and accurately using our point-of-sale system, inviting guests to join our Email Club for special promotions.
  • Uphold a clean and organized bakery presentation, including routine sweeping and dusting of surfaces.
  • Replenish retail merchandise and cake display cases to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and company policies, including strict adherence to dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.
Core Values and Competencies
  • Servant's Heart: Demonstrate a willingness to support the team or guest, being reliable, trustworthy, and responsive.
  • Spirit of a Champion: Show pride in responsibilities, take initiative, and operate with a strong sense of urgency.
  • Genuine Connections: Project warmth, enthusiasm, and optimism, building positive relationships with team members.
Requirements
  • Exhibit high energy and strong interpersonal skills, being friendly, helpful, positive, patient, and communicative.
  • Enjoy interacting with diverse people and excel at providing a superior guest experience.
  • Perform multiple tasks simultaneously while maintaining attention to detail.
  • Be diligent, organized, and self-motivated.
  • Have the ability to understand and carry out oral and written instructions, and request clarification when needed.
  • Be comfortable with new technology and operate a point-of-sale system.
  • Understand basic arithmetic and provide monetary change using U.S. currency.
  • Have the capacity to stand for extended periods and work in a fast-paced environment.
Work Availability

We require flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.



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