Customer Experience Director

4 hours ago


Rochester, New York, United States Paychex Full time
Customer Experience Director

At Paychex, we're seeking a seasoned Customer Experience Director to lead our efforts in delivering exceptional customer experiences. As a key member of our leadership team, you'll be responsible for driving customer satisfaction, loyalty, and retention.

Key Responsibilities:
  • Lead a dynamic team to deliver seamless customer experiences, identifying and addressing pain points.
  • Develop and implement strategies to enhance and optimize the overall customer experience.
  • Collaborate with cross-functional partners to drive customer loyalty and satisfaction.
  • Analyze data and trends to inform decisions and elevate customer satisfaction.
  • Stay up-to-date with industry best practices and emerging trends in customer experience management.
Qualifications:
  • Bachelor's Degree in Business or related field.
  • 10+ years of experience in customer experience or a similar role.

We offer a competitive compensation package, including a base salary range of $165,000 - $215,000 annually. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.



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