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Customer Experience Specialist

2 months ago

Rochester, New York, United States Beatport Full time
Customer Experience Agent

Join our team at Beatport, a leading music technology company, as a Customer Experience Agent. In this role, you will be responsible for providing exceptional customer support to our users, ensuring their experience with our products and services is seamless and enjoyable.

Key Responsibilities:
  • Respond to customer inquiries via email, live chat, and phone
  • Resolve customer issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex customer issues
  • Provide product training and support to customers
  • Contribute to the development of customer support processes and procedures
Requirements:
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Experience with customer support software and tools
  • Music production experience and knowledge of music technology
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • Flexible working hours and remote work options
  • Access to exclusive music events and festivals

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about music and customer support, we encourage you to apply for this exciting opportunity.