Customer Experience Ambassador

1 week ago


Rochester, New York, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the store team to achieve business objectives.

Key Responsibilities
  • Customer Service: Provide outstanding customer service by greeting every customer, using the F.A.S.T. service model, and asking open-ended questions to learn about their project needs.
  • Sales and Merchandising: Process customer transactions efficiently, lift and arrange merchandise, and maintain a high level of productivity and attention to detail.
  • Team Leadership: Assist the Store Management team with leading the store team, observing and coaching individuals, and performing operational duties such as opening and closing the store.
Requirements
  • Education: High School Diploma or equivalent
  • Experience: 1+ years of supervisory experience in a customer-centric environment
  • Availability: Part-time status requires open availability, including days, evenings, weekends, and holidays
What We Offer
  • Competitive Pay: $10.85-$22.25 per hour
  • Benefits: Medical, dental, and vision benefit plans, company-paid life insurance, and paid time off
  • Professional Development: Opportunities for career growth and advancement


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