Order Support Specialist

1 week ago

Fort Wayne, Indiana, United States Do it Best Full time
About the Role:

The Order Support Specialist will be responsible for order placement, shipment tracking, and responding to a variety of inquiries related to order support. This individual must possess excellent communication skills, attention to detail with a focus on accuracy, and a positive, service-oriented attitude.

Responsibilities:

Participate in phone support rotation receiving member and vendor calls

Answer hardware store calls regarding merchandise orders and shipments

Respond appropriately with a positive demeanor to member objections and questions

Provide information and instruction to members to assist with proper resolution to inquiries

Assist the Order Support team when call volumes are high

Research questions regarding various orders to resolve issues and questions

Submit transfer orders between warehouses

Escalate calls to various second-tier support as needed

Monitor assigned reports for errors

Log calls for knowledge base and historical research

Develop and maintain productive working relationships with team members

Requirements:

Customer service and/or call center experience preferred

Experience with personal computers and desktop software tools

Ability to accurately interpret information as well as demonstrate problem-solving and analytical thinking skills

Experience with Google Docs and Sheets

Experience with Internet communications

Experience with training/mentoring/coaching/helping others understand a process (customer service)

Ability to communicate clearly

Problem-solving experience

About Do it Best:

We're the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams.

Culture:

Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.

Our Philosophy:

Serving others as we would like to be served

Our Mission:

Making the best even better Our Goal: Helping members grow and achieve their dreams

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