Technical Support Specialist

21 hours ago


Fort Wayne, Indiana, United States QSC Full time
Job Title: Technical Support Specialist

QSC is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to our customers across North America.

Key Responsibilities:
  • Provide comprehensive technical support for Q-SYS products, including audio, video, networking, and third-party control integrations.
  • Manage escalated cases and provide emergency 24/7 support for Q-SYS products.
  • Develop and maintain in-depth knowledge of Q-SYS products and technologies.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Provide training and mentoring to new hires and frontline support teams.
Requirements:
  • Bachelor's degree in a technical or engineering discipline, or equivalent experience.
  • At least 3 years of experience in customer support or technical support, preferably in the AV&C integration industry.
  • Q-SYS Level I and Level II certification.
  • Strong understanding of computer technologies, audio video technologies, audio over IP networking, and DSP technology.
  • Excellent written, verbal, presentation, interpersonal, communication, and phone skills.
What We Offer:
  • A comprehensive package including health benefits, 401K or Roth retirement plans, generous time off, and profit sharing.
  • A dynamic and innovative work environment with opportunities for growth and development.
  • The chance to work with a globally recognized innovator in the design, engineering, and manufacture of high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS software-based audio, video, and control ecosystem.

QSC is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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