Desktop Support Specialist

1 day ago


Fort Wayne, Indiana, United States TEKsystems Full time
Job Title: Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to join our team at TEKsystems. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to end-users, troubleshooting and resolving complex desktop problems, and collaborating with the Technology team to ensure efficient operation of the organization's desktop computing environment.

Key Responsibilities:
  • Provide technical support and assistance to end-users, including troubleshooting and resolving complex desktop problems
  • Collaborate with the Technology team to ensure efficient operation of the organization's desktop computing environment
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products
  • Construct, install, and test customized configurations based on various platforms and operating systems
  • Administer and resolve issues with associated end-user workstation network software products
  • Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems
  • Ensure that desktop connection, ie. network jacks are in proper working order
  • Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports
  • Liaise with third-party support and PC equipment vendors
Requirements:
  • Experience with installation, maintenance, and repair of Windows Operating Systems (Windows 7, 8, and 10)
  • Experience with remoting and asset management
  • Knowledge of Active Directory, Help Desk, and Desktop Hardware
  • Excellent customer service and technical support skills
Benefits:
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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