Mobile Device Support Specialist

2 days ago


Fort Wayne, Indiana, United States Emcor Inc Full time
Job Title: Mobile User Support Specialist

Shambaugh & Son, a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, is seeking a highly skilled Mobile User Support Specialist to join our team.

Job Summary:

The Mobile User Support Specialist will be responsible for providing technical support to mobile users, troubleshooting and resolving technical issues, and ensuring seamless communication between employees and the IT department.

Key Responsibilities:
  • Troubleshoot and diagnose technical issues with mobile devices and applications
  • Provide technical assistance to employees via phone, email, or in-person
  • Reconcile monthly invoices and run usage reports for management
  • Order phones and supplies according to company policy
  • Guide employees through system configuration, troubleshooting, and maintenance
  • Prioritize employee satisfaction and direct unresolved issues to next-level personnel
  • Communicate technical information to both technical and non-technical users
Requirements:
  • Experience working as a mobile device technician or in a similar customer support role
  • Comprehensive knowledge of Android and iOS operating systems and experience troubleshooting hardware and software
  • Ability to break down technological processes and deliver clear, step-by-step instructions
  • Patient, friendly demeanor with a great aptitude for listening
  • Strong verbal and written communication skills
  • Commitment to providing exceptional customer service
  • Possess working knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook
About Us:

Shambaugh & Son is a customer-driven, single-source, self-performing construction/engineering firm with over 90 years of experience. We specialize in the Design-Build method of construction and are one of the largest specialty contractors in the U.S.

We offer a competitive salary and benefits package, and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

Equal Opportunity Employer/Veterans/Disabled.



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