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Front Office Director

1 month ago

Mammoth Lakes, California, United States Marriott International Inc Full time
Job Title: Front Office Manager

Marriott International Inc is seeking a highly skilled and experienced Front Office Manager to join our team.

Job Summary:

The Front Office Manager is responsible for managing all aspects of the Front Office, including front desk, bell, valet, concierge, activities, and Kid's Club. This role requires a strong leader who can effectively manage a team, prioritize tasks, and provide exceptional guest service.

Key Responsibilities:
  • Manage the Front Office team, including hiring, training, and performance management.
  • Oversee the daily operations of the Front Office, including front desk, bell, valet, concierge, activities, and Kid's Club.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Manage the Front Office budget, including forecasting, budgeting, and cost control.
  • Collaborate with other departments to ensure seamless operations and excellent guest service.
Requirements:
  • Four-year college degree preferred.
  • Minimum of 2 years experience in hotel front desk and reservations operations.
  • Minimum of 2 years management experience.
  • Strong working knowledge of business software, including MS Excel, Word, PowerPoint, and Lightspeed.
  • Professional demeanor, attitude, and appearance.
  • Strong work ethic.
  • Ability to effectively communicate with guests, employees, and management.
  • Ability to perform under pressure and with deadlines.
  • Ability to solve problems using common sense and hotel policy.
Benefits:
  • Ski pass for employee and dependents, including free skiing at other Alterra Resorts.
  • Discounts on ski/snowboarding lessons.
  • Friends and Family vouchers.
  • Retail & Food discount.
  • Equipment Rental discount.
  • 401k with company match.
  • Healthcare.
  • Dental.
  • Vision.
PTO:

Associates and their family and friends are eligible to receive discounts on Marriott hotels worldwide.

The salary range for this position is $66,560.00 to $72,172.50 annually.

This company is an equal opportunity employer.