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Customer Service Representative

2 months ago

Council Bluffs, Iowa, United States GROWMARK Full time

About the Role:

GROWMARK is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and accurate order entry for lubricant products and services
  • Resolve customer inquiries and discrepancies in a timely manner
  • Research and resolve customer inquiries on routine problems, service information, and inventory availability
  • Supply customers with order information, including expected delivery dates and schedules
  • Perform logistics-related functions, such as manifesting loads, routing shipments, and printing load paperwork
  • Assist with marketing programs and communications to customers
  • Follow GROWMARK's Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA, and DOT policies and procedures

Requirements:

  • High school education or equivalent, plus related clerical experience
  • Excellent written and verbal communication skills
  • Good computer skills and ability to perform keyboard entry
  • Proven professional communication, interpersonal, persuasion, and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package