Customer Success Business Partner

3 weeks ago

San Francisco, California, United States Anaplan Inc Full time
About the Role

We are seeking a highly skilled Customer Success Business Partner to join our team at Anaplan Inc. As a key member of our customer success organization, you will be responsible for ensuring the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions.

Key Responsibilities
  • Customer Success: Work closely with customers to understand their business objectives and develop strategies to maximize their ROI and secure contract renewal.
  • Account Management: Serve as the primary Anaplan point of contact and customer-trusted adviser during the customer life cycle, working closely with internal resources to execute the account strategy.
  • Implementation: Collaborate with customers, partners, and professional services teams to ensure implementation success and service quality exceeds customer expectations.
  • Technical Support: Mediate to resolve all technical/platform issues with existing implementations and advocate best practices with customers.
  • Customer Engagement: Proactively monitor customer end-user adoption and sponsorship, build action plans to remedy if needed, and guide customers to secure strong adoption.
Requirements
  • Customer-First Mentality: Demonstrate a customer-first approach, with a strong ability to react with urgency and remain calm under pressure.
  • Project Management: Possess strong project and program management experience, with the ability to multitask and prioritize daily and weekly tasks.
  • Communication: Exhibit strong communication skills, with the ability to communicate and translate technical information to all personas.
  • Business Acumen: Show a strong understanding of business operations and the ability to connect the customer to other areas of Anaplan as needed.
  • Technical Skills: Possess model building, forecasting, and other applicable experience, with the ability to leverage technology to handle their customer portfolio.
About Anaplan Inc

Anaplan Inc is a leading provider of cloud-based business planning and performance management solutions. We are committed to helping our customers achieve their business objectives through our innovative platform and expert services.

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