Cloudflare Partner Success Manager
2 weeks ago
At Cloudflare, we're on a mission to build a better Internet. Our network powers millions of websites and Internet properties for customers ranging from individual bloggers to Fortune 500 companies. We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code.
Job OverviewWe're seeking a dynamic and experienced Partner Success Manager to join our team. This role is critical in ensuring our partners are empowered to succeed with Cloudflare's solutions, thereby increasing the value delivered to our partners and their end customers.
About the DepartmentOur Account Executives, Business Development Representatives, Solution Engineers, Customer Success, Channels, and Sales Operations teams work together to help our customers adopt Cloudflare and create great Internet-enabled experiences.
Key Responsibilities- Develop and nurture relationships with our strategic partners to drive mutual growth and success.
- Work alongside our Partners Team and Solutions Engineers to ensure the success of Cloudflare's strategic partnerships.
- Maintain a deep understanding of our Partners' businesses and be an internal champion of the features/functionality most critical to their specific business needs.
- Manage the partnership life cycle, including initial launch and technical integrations or enablement, maintaining a healthy steady state, quarterly goals assessment, product roadmaps, and executive alignment.
- Enable partners on processes, engagement models, and share all relevant resources.
- Work cross-functionally with Partnerships, Product, Engineering, Support, Marketing, and other teams to resolve partner business issues and work towards their stated goals.
We're looking for a candidate with 5+ years of experience in a Partner Success/Customer Success/Account Management role servicing enterprise accounts. Experience working with GSIs and MSPs is a plus. A good understanding of the layers of a multi-cloud environment and experience with project management and account portfolio planning and prioritization are also required.
What We OfferCloudflare offers a competitive salary, equity, and a comprehensive benefits package, including health and welfare benefits, financial benefits, and time off. We're proud to be an equal opportunity employer and are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
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