Patient Access Coordinator

3 weeks ago


Cleveland, Ohio, United States University Hospitals Full time
Job Summary

We are seeking a highly skilled Patient Access Specialist to join our team at University Hospitals. As an essential member of the Revenue Cycle team, you will play a critical role in ensuring accurate patient registration, estimates, and collections while providing exceptional customer service.

Key Responsibilities
  • Interview patients and utilize complex applications to create or validate patient medical records and insurance claims.
  • Verify and allocate insurance plans using electronic eligibility tools, phone calls, and web portals.
  • Execute patient estimates, educate guarantors, and establish payment plans for professional and technical services.
  • Successfully calculate, collect, and post co-pays, deductibles, co-insurance, and prior balances due from patients.
  • Maintain emergency preparedness knowledge and participate in drills and disaster exercises.
  • Participate in wayfinding and provide directions or transport as needed to ensure a positive patient experience.
Requirements
  • High School Equivalent/GED required; 2 years of healthcare or customer service experience preferred.
  • Experience utilizing multiple complex software solutions.
  • Dependable and willing to work in a 24/7/365 department with possible overtime.
  • Notable client service, communication, and relationship building skills.
  • Ability to perform in a fast-paced and stressful environment.
  • Strong written and verbal communication skills.
  • Professional demeanor and detail-oriented with good analytical and problem-solving ability.


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