Patient Access Representative
3 weeks ago
Cleveland Clinic is seeking a highly skilled Patient Access Representative to join our team. As a key member of our patient access team, you will be responsible for ensuring seamless registration and access to our patients.
Key Responsibilities- Perform registration and obtain information about demographics, insurance, medical, and financial.
- Cross-train to staff all areas of patient access, including front desk, admitting office, ED, and cash register.
- Function as a Super User and act as a resource for training of new caregivers.
- Provide registration and cash collection access in Epic.
To be successful in this role, you will need:
- A high school diploma or GED and two years of experience in a customer-facing role, or an associate's degree and one year of experience, or a bachelor's degree.
- Knowledge of medical terminology sufficient to understand physician orders, or completion of a course within one year.
- Basic PC software application knowledge and ability to use multiple data systems.
Cleveland Clinic offers a competitive salary and benefits package, as well as opportunities for professional growth and development. Our caregivers are passionate about delivering exceptional patient care and making a positive impact in our community.
Physical RequirementsThis role requires:
- Sufficient mobility and strength to move around the department and throughout the facility.
- Ability to stand or sit for prolonged periods of time.
- Excessive walking and standing while obtaining patient information when using a laptop computer on a wheeled device for bedside registration.
- Ability to lift 25 pounds.
We follow standard precautions using personal protective equipment as required.
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