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Patient Access Coordinator

2 months ago

Cleveland, Ohio, United States Cleveland Clinic Full time
Job Summary

Cleveland Clinic is seeking a skilled Patient Access Representative to join our team at Fairview Hospital. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to ensure a seamless registration experience.

Key Responsibilities:
  • Perform registrations by completing accurate face-to-face interviews to obtain demographic, insurance, medical, and financial information.
  • Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED, and Cashier.
  • Maintain productivity and quality standards.
  • Function as a Super User.
  • Act as a resource for training of new team members and during the implementation of new processes.
  • Provide registration and cash collection access in Epic.
Requirements:
  • High school diploma or equivalent.
  • Minimum of 2 years of experience in a customer-facing role with in-person or phone contact.
  • Associates degree may substitute for up to one year of the stated experience.
  • Bachelors degree may substitute for up to two years of the stated experience.
  • Ability to stand or sit for prolonged periods of time.
  • Excessive walking and standing while obtaining patient information when using laptop computer on wheeled device for bedside registration.
  • Ability to lift 25 pounds.
What We Offer:
  • A comprehensive benefits package that invests in your health, physical and mental well-being, and future.
  • Resources to learn and grow, a fulfilling career for everyone.
  • A supportive caregiver family that is united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.