Automotive Service Consultant

1 week ago


Burleson, United States Felts Family Car Care Full time
Job Overview: Automotive Service Consultant
We are in search of a dedicated and experienced automotive service consultant who is committed to delivering outstanding customer service and understands the significance of valuing customers' time. In this role, you will serve as the main liaison for our esteemed clientele, ensuring their needs are addressed promptly and effectively. Your capability to foster strong relationships, comprehend customer issues, and provide precise and timely information will be vital for the success of our service department.

Key Qualifications:
  • A sincere enthusiasm for assisting customers and ensuring their satisfaction.
  • A solid history of exemplary customer service and relationship management skills.
  • Exceptional communication and interpersonal abilities, with the capacity to clearly articulate technical information to customers.
  • Strong organizational and time management skills, facilitating efficient service processes and meeting customer expectations.
  • Competence in utilizing computer systems and software for scheduling, invoicing, and customer relationship management.
  • Understanding of automotive systems, repairs, and maintenance to accurately evaluate customer needs and offer suitable recommendations.
  • Ability to thrive in a fast-paced environment and prioritize tasks effectively.

Core Responsibilities:
  • Welcome customers warmly and build a positive relationship, ensuring they feel appreciated and comfortable throughout their service journey.
  • Actively listen to customer concerns, asking pertinent questions to fully grasp their vehicle issues and service needs.
  • Deliver accurate and comprehensive information regarding recommended services, including cost estimates and timelines, ensuring transparency and clarity.
  • Coordinate appointments and oversee the service workflow to guarantee timely completion of repairs and maintenance.
  • Collaborate with technicians to relay customer concerns and ensure precise diagnosis and resolution of issues.
  • Keep customers updated on the status of their service, providing progress reports and addressing any additional inquiries or concerns.
  • Inform customers of any additional necessary services or maintenance based on their vehicle's requirements.
  • Maintain detailed records of customer information, interactions, service history, and vehicle data in our database.
  • Address customer concerns or complaints with professionalism and empathy, aiming for swift resolution and customer satisfaction.

We provide competitive compensation and benefits packages, including health insurance, retirement plans, and ongoing training opportunities. Join our team and become part of a respected automotive service department that values professionalism, customer satisfaction, and efficient service delivery.
To apply, please submit your resume and cover letter showcasing your relevant experience and qualifications. We look forward to reviewing your application and potentially welcoming you to our team.
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