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Service Advisor

2 months ago


Burleson, United States Felts Family Car Care Full time
Job Description:

We are seeking a highly skilled and experienced Service Advisor to join our team at Felts Family Car Care. As a Service Advisor, you will be the primary point of contact for our valued customers, ensuring their needs are met efficiently and effectively.

Key Responsibilities:
  • Customer Interaction: Greet customers warmly and establish a positive rapport, making them feel valued and comfortable throughout their service experience.
  • Needs Assessment: Listen attentively to customer concerns, asking relevant questions to fully understand their vehicle concerns and service requirements.
  • Service Recommendations: Provide accurate and detailed information about recommended services, including cost estimates and timeframes, ensuring transparency and clarity.
  • Service Scheduling: Schedule appointments and manage the service workflow to ensure timely completion of repairs and maintenance.
  • Communication: Collaborate with technicians to communicate customer concerns and ensure accurate diagnosis and resolution of issues.
  • Customer Updates: Keep customers informed about the progress of their service, providing updates and addressing any additional questions or concerns.
  • Additional Services: Make the customer aware of all additional needed services or maintenance based on vehicle needs and requirements.
  • Record Keeping: Maintain accurate records of customer information, customer interactions, service history, and vehicle information in our database.
  • Customer Resolution: Handle customer concerns or complaints with professionalism and empathy, striving for swift resolution and customer satisfaction.
Requirements:
  • A genuine passion for helping people and ensuring their satisfaction.
  • A proven track record of exceptional customer service and relationship-building skills.
  • Strong communication and interpersonal skills, with the ability to effectively convey technical information to customers in a clear and understandable manner.
  • Excellent time management and organizational abilities, ensuring efficient service workflow and meeting customer expectations.
  • Proficient in using computer systems and software for scheduling, invoicing, and customer management.
  • Knowledge of automotive systems, repairs, and maintenance to accurately assess customer needs and provide appropriate recommendations.
  • Ability to work in a fast-paced environment and prioritize effectively.
What We Offer:

We offer competitive compensation and benefits packages, including health insurance, retirement plans, and ongoing training opportunities.