Senior Operations Manager

2 weeks ago


Lockport, New York, United States BJ's Wholesale Club Full time
Job Summary

The Person in Charge is a key leadership role at BJ's Wholesale Club, responsible for driving club performance and delivering a positive service experience to members. This role requires strong leadership and communication skills, as well as the ability to manage multiple priorities and make sound decisions.

Key Responsibilities
  • Lead and manage a team of team members to achieve business objectives and deliver exceptional member service.
  • Develop and implement strategies to drive club performance, including sales growth, member engagement, and operational efficiency.
  • Collaborate with the Club Manager and Assistant Club Manager to achieve business objectives and address operational issues.
  • Manage and maintain accurate records and reports, including sales data, member information, and operational metrics.
  • Ensure compliance with company policies and procedures, as well as regulatory requirements.
  • Develop and implement training programs to enhance team member skills and knowledge.
  • Provide coaching and feedback to team members to improve performance and achieve business objectives.
Requirements
  • Previous retail experience in a leadership role, preferably in a wholesale club or supermarket environment.
  • Strong leadership and communication skills, with the ability to motivate and inspire team members.
  • Ability to analyze data and make sound business decisions.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; college degree preferred.
Working Conditions

The Person in Charge will work in a fast-paced retail environment, with frequent exposure to temperature extremes and loud noises. The role requires standing for long periods, frequent walking, and occasional lifting of objects up to 30 pounds.

BJ's Wholesale Club is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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