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Event Operations Manager

2 months ago

Lockport, New York, United States Concord Hospitality Full time

Position Title: Event Operations Manager

Compensation Range: $52,000 - $65,819.55 annually

Join Our Dynamic Team

Are you enthusiastic about crafting unforgettable moments for attendees? Do you excel in fast-paced settings where every occasion is a chance to shine? If this resonates with you, we encourage you to step into a pivotal role within our hotel as an Event Operations Manager. Our gatherings, which include banquets, conferences, and social events, provide the ideal platform for your expertise. Your guidance will elevate our venue's reputation, attracting new clientele through positive referrals.

Key Responsibilities:
  • Outstanding Customer Experience: Provide exceptional service to all guests, ensuring their expectations are exceeded.
  • Team Leadership and Motivation: Inspire and lead your team to maintain the highest standards of service and quality.
  • Guest Engagement: Greet guests warmly and cater to their needs throughout events.
  • Clear Communication: Discuss menu selections with guests and address any inquiries they may have.
  • Collaborative Support: Assist in the delivery of food and beverages, particularly during busy periods.
  • Training and Skill Development: Educate team members on various service techniques, with thorough training provided.
  • Anticipatory Service: Foresee guest needs and monitor their experience to ensure satisfaction.
  • Swift and Courteous Assistance: Respond to guest requests promptly and politely.
  • Event Coordination: Manage the setup, execution, and breakdown of events.
  • Preparation and Hygiene: Carry out preparatory tasks for upcoming events and ensure a clean and safe service environment.
  • Professional Presentation: Maintain a polished and approachable appearance at all times.
  • Additional Responsibilities: Undertake other tasks as assigned to ensure seamless operations.
Employee Benefits:

We provide competitive salaries and a comprehensive benefits package for full-time employees, which includes:
  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Short-term and long-term disability options
  • 401K retirement plans
  • Tuition reimbursement
  • Discounted accommodations at Concord-managed properties
  • Opportunities for training and development
  • Prospects for career advancement
Why Choose Concord?

At Concord Hospitality, we prioritize our employees by offering extensive training and development opportunities from entry-level to executive positions. Our "Associate First" culture promotes both personal and professional growth. We value work-life balance, diversity, and a commitment to delivering outstanding customer service and quality experiences.

Concord is founded on five core principles: Quality, Integrity, Community, Profitability, and FUN. Our team members proudly share our national company cheer across North America: "We Are Concord". We advocate for diversity and inclusion, striving to be a "Great Place to Work for All."

Are you ready to bring your passion for service to our team? Let's work together to create remarkable experiences.