Hotel Operations Manager

2 weeks ago


Lockport, New York, United States SJB Management Inc Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at SJB Management Inc. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities
  • Leadership and Management: Provide strategic leadership and direction to the hotel team, ensuring that all staff are motivated and empowered to deliver exceptional customer service.
  • Operational Excellence: Oversee the implementation of operational procedures and policies, ensuring that all aspects of the hotel's operations are running efficiently and effectively.
  • Financial Management: Manage the hotel's budget and financial performance, ensuring that all financial targets are met and exceeded.
  • Customer Service: Ensure that all customers receive exceptional service, responding promptly to their needs and resolving any issues that may arise.
  • Staff Development: Provide training and development opportunities to staff, ensuring that they have the skills and knowledge required to deliver exceptional customer service.
Requirements
  • Education and Experience: A minimum of 2-5 years of experience in hotel management, preferably in a similar role.
  • Language Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with staff, customers, and other stakeholders.
  • Computer Skills: Proficient in Microsoft Office and other relevant software applications.
  • Physical Demands: Ability to work in a fast-paced environment, with frequent standing, walking, and lifting of up to 30 pounds.
What We Offer
  • Competitive Salary: A competitive salary package, including a base salary and bonus structure.
  • Benefits: A comprehensive benefits package, including health insurance, dental insurance, and vision insurance.
  • Professional Development: Opportunities for professional development and career advancement.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the hotel's success.


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